Group Product Manager, HelloSign eSignature Applications - Location Flexible

Role Description

Responsibilities

• Be responsible for accelerating the customer growth and engagement of HelloSign eSignature product offering.  Own the vision, strategy, and roadmap for growing lifetime value across the customer base.
• Identifying opportunities to increase engagement and retention through new product initiatives and features. Build, manage, and help to execute our growth and retention roadmap - you’ll be the voice of our customers and driving change across all departments. 
• Lead and guide product direction for a team of product managers and a cross-functional team of engineering, design, analytics, and marketers. 
• Lead your team to identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional partners, working with the analytics team to deeply understand user behavior and engagement metrics, and competitive analysis.
• Use a combination of these qualitative and quantitative insights, as well as industry best practices to prioritize opportunities across customer experiences including in-product and account management surfaces.
• Define experiences that help mitigate active and passive churn. Propose and run tests to improve the experience in those key moments. Work with a dedicated design and engineering team to research, ideate, user test, build MVPs and scale successful tests
• Build systems to proactively identify problem areas in the business and bubble those up to the relevant stakeholder(s).
• Define, understand, and improve key growth funnels, engagement and retention metrics, and understand what moves those metrics (both positively and negatively), and provide direction to influence those metrics in the right direction.
• Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and in scrappy ways.

Requirements

• 8+ years of experience delivering highly successful and innovative software products and leading growth and retention teams. 
• 4+ years of experience managing product managers.
• Demonstrated ability to drive business results in a collaborative, cross-functional environment
• Track record of building experiences that effectively solve a customer pain point resulting in significant business impact
• Shipped creative and highly successful self-serve products; involved in end-to-end product process from conceptualizing, building, shipping and scaling products. 
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. 
• Turn ambiguous problems and big ideas into a roadmap of features, experiments, and research with minimal guidance.
• Deeply understand how your products work and how to measure short- and long-term success. You know every step of the user funnel. You can design, run, and interpret experiments and A/B tests.
• Demonstrated ability to analyze data from a variety of sources, identify key insights, identify opportunities, and inform product decisions, with a bias to action and experimentation
• Build consensus and listen well, but can also drive hard decisions. 
• Excels at communicating with team, partners, and executives with clarity, salience, and urgency. Adept at proactively managing upwards.
• Passionate about metrics and data