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Bazaarvoice

Global Product Research Manager

Full-timeUX Researcher$136,750-$190,000*
Belfast, United Kingdom
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 About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

Bazaarvoice is seeking an experienced Global Product Research Manager to join us in building the future of product discovery. This is a great opportunity to lead the team responsible for the research that informs how we build our software used by millions of consumers worldwide, and ensures what we do build is meeting our customers' needs. This is a player-coach role whereby you will be leading and growing a team and also contributing directly to research efforts. 

The Global Product Research Manager will play a significant role as part of a broader leadership team. You will drive performance through product research to meet business needs. You will develop an effective team of skilled professionals, provide direction and coaching and establish best practices. You will build strong relationships with peers and stakeholders across the business. You will provide discipline expertise and direction, regularly working with other teams across the organisation.

You’ll also be an integral member of the product team, with an outsized impact on strategy and our product roadmap. You will work closely with engineering, sales, marketing, design, and product teams to build products that deliver business and customer value. The successful candidate will be highly collaborative, research savvy, and passionate about product development. You will collaborate with multi-disciplinary teams on the design, development, and future of products and services from early conceptual definition through launch and adoption.

You'll leverage  primary and secondary research to understand market opportunities and client needs. You will analyze internal client feedback, conduct market and competitive analysis, and achieve a comprehensive understanding of user needs to influence the vision, feature prioritization, and roadmaps for our Bazaarvoice suite of products. 

Responsibilities

  • Work to develop, promote, and inspire those you manage
  • Raise the bar on quality, set and maintain best practices 
  • Work closely with product and development teams to identify research topics
  • Develop studies that address both user behavior and attitudes
  • Generate insights that both fuel ideation and evaluate designs
  • Conduct qualitative and quantitative research (surveys, interviews, customer advisory boards, etc.) to inform product direction, feature prioritization, and target audience identification
  • Conduct heuristic evaluations of products, services, and processes
  • Collaborate closely with Product Designers, Technical Writers, Product Managers, and other Product Researchers
  • Work cross-functionally with design, product management, content strategy, engineering and marketing
  • Partner with engineers, analysts, and other Product Development roles to create and share research
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Leverage industry, market, and technology trend data to inform product definition and share with working teams and business units
  • Collaborate with design researchers to conduct iterative prototype testing and user/consumer interviews to create personas and develop user journey maps
  • Define and clearly communicate research insights, KPIs, and measures of product success to product development teams, executives, and stakeholders.
  • Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist key decision making
  • Leverage business and financial acumen to quantify a product’s potential business and/or customer value
  • Identify, implement, and analyze product usage metrics to be used for continuously improving the product experience and vision

Qualifications

  • Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
  • Passionate about and experience with executing hands-on, primary research
  • 5+ years of experience in applied product research highly desired
  • Experience with survey research (questionnaire design, sampling, analysis)
  • Experience conducting cross-cultural research
  • Experience with user research related to accessibility preferred
  • Ability to ask and answer meaningful and impactful questions
  • Ability to clearly communicate complex, research-informed data analytics to a lay audience
  • Information Architecture background a plus
  • Demonstrated experience with data-driven decision making, including competence with market research, market intelligence, competitive assessment, revenue analysis, and usage metrics
  • Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines
  • Ability to translate market and user needs into product features/functionality
  • Ability to communicate clearly and effectively through written, verbal, and data visualization channels 
  • Ability to turn data insights into storytelling
  • Ability to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results
  • Possess strong interpersonal skills to interact effectively at all levels within the company
  • Ability to excel in a fast-paced and entrepreneurial environment with a high degree of autonomy and accountability
  • Experience working with vendors or working as a research vendor to design and execute research studies with different methodologies: qualitative, quantitative, social analytics, data analytics, etc
  • Proactive, collaborative, detail oriented, and reliable 
  • Strives to deliver the highest quality products

Education

  • This role requires either:
  • A university degree or equivalent experience with a minimum of 8 years' experience
  • An advanced degree with a minimum of 5 years' experience
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Global Product Research Manager position?
    The suggested salary for this position is $136,750-$190,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Bazaarvoice
Collect, display, and distribute UGC at a global scale with the Bazaarvoice shopper engagement platform.
Website
Industry
Analytics, Content
Founded
2005
Size
1K-5K employees

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