What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Experience Design Operations job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact:

The Experience Design Operations Coordinator will play an important role in helping to support Strategic & Service Design and Digital Accessibility Operations at Xero. You will help to enable the processes, systems, and behaviours that contribute to the overall effectiveness of a growing design team.

What you’ll do:

Projects & Processes

Partner with the Strategic & Service Design and Digital Accessibility teams on key initiatives that will improve the operations and product design practices.

Support the Strategic & Service Design practice at Xero by partnering with designers to curate and share content with the larger community.

Maintain documents and Asana boards to ensure key members of the design leadership team have visibility and updates of current initiatives, resource use and team performance.

Bring Strategic & Service Design and Digital Accessibility workshop and training programs to life by coordinating with external vendors, booking sessions, tracking attendee completion rates, and program success metrics.

Work as part of a centralized Research Ops team to build, maintain, and recruit a panel of participants that meet criteria of Strategic & Service Design and Digital Accessibility research practices.

Work with partners to create inclusive research processes and training.

Set up and manage our library of team documents and templates in Miro, Asana, and Google

Assist with the allocation of tool licenses and new software requests for usage across the team

Setting our people up for success

Helping our teams grow and thrive.

Manage team rituals by contributing to agendas, slide decks, speakers, and attendee lists for key team meetings.

Support our Peer Review Processes - how our teams share their work and provide feedback, reviewing approaches and design across disciplines.

Maintain various calendars that help provide timely and useful information to the team.

Support the engagement of external vendors and contractors where needed, including helping with the engagement and onboarding processes.

Coordinate Open Hours consulting bookings and produce reports on usage and insights.

Collaborate with Product Design Research and Voice of the Customer teams to socialize customer insights and research for the design team

What you'll bring with you

2+ years of professional experience in operations roles, or in administrative duties, project management, process improvement, or a related field.
Any experience supporting a design team is a bonus.
Extremely organized and detailed self-starter.
Ability to work across multiple requests in a fast-paced environment.
Comfortable with some ambiguity and the foresight to create a plan B before it’s needed.
Active listening and systems-thinking; heading off issues as we scale.
Passion for effective and timely internal and external communication.
Great people skills with a blend of professionalism and friendliness
An optimistic get-stuff-done mindset
Top notch writing skills

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine what reasonable accommodations can be provided to ensure their role can be performed safely.

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Experience Design Operations Coordinator

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