Director/Sr Director of Product Operations (UK)

Who We Are

Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1000+ revenue teams worldwide. Cognism helps businesses connect with their dream prospects by providing premium contact, company and event information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers.

Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.

For more information on Cognism’s intuitive sales intelligence platform powered by world-leading data, compliance and targeting, please visit www.cognism.com.

Who You Are

You thrive on working well with others. You make the people around you better. You love to collaborate with employees across the organization and inspire them to do their best. You relentlessly strive to excel in your craft. You are a leader that seeks to develop and guide the Product Operations team and tools to coordinate and engage with departments across our organization.

You are a highly collaborative and organized person that understand how products get built. You have a passion for helping to align organizations, scaling teams, and improving processes in a fast-growing company.You look for ways to streamline communication and drive visibility in processes.You are data driven and understand product measurement and how they drive the business.

You consistently seek to create clarity and alignment through communicating progress and risk. You look at every interaction as an opportunity to learn. You aren’t afraid to ask questions. You have the humility and confidence to not be the smartest person in the room.

In this role you will be responsible for scaling and managing the Product Operations team.The product operations team is responsible for stakeholder feedback and communications, product metrics, and market intelligence.You will own and manage the processes and tools in each of these pillars.You will be responsible for the organizational adoption of those process and tools to maximize value. This role will report to the CPO.

What You Will Do

• Scale and Manage the Product Operations team, tools, and processes that include stakeholder feedback and communication, product metrics, and market intelligence areas.
• Own the vendor relationships with vendors including Productboard, Pendo and Klue and help drive appropriate adoption throughout the organization
• Work with product to streamline communications to and from stake holders and work across the organization to drive visibility to roadmap
• Manage the feedback channels to and processes to ensure visibility to feedback across the organization
• Work with marketing, sales enablement, and product to help streamline input market intelligence and competitive analysis
• Understand personas and sales activities that drive the business
• Manage the creation of market and competitive intel to give unified understanding across the organization
• Work with the product team to determine product KPIs to help measure adoption
• Continuously assess and improve core processes, deliverables and toolsets
• Promote a culture of autonomy, transparency, and teamwork

Requirements

• 10+ years of product or operations experience
• Successful track record as an Operational Leader in a SaaS environment
• Successful track record scaling teams and developing career paths
• Demonstrated experience in leading complex, cross-functional operational initiatives and driving change across a global organization
• Highly analytical and efficient in root cause analysis and productivity metrics.
• Ability to work with distributed cross-functional teams
• Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical individuals
• Bachelors degree in management, business, computer science or other equivalent.

Benefits

• 24 days’ holiday PLUS all the usual UK public and bank holidays
• Cushion pension scheme (auto-enrol after 3 months)
• Access to Cognism’s Employee Assistance Programme with Health Assured
• Generous monthly Wellbeing Allowance
• Access to Spill – our slack integrated therapists