What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Director, Product Management - Operations position?

The suggested salary for this position is $126,000-$172,700*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Director, Product Management

Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Responsibilities:

Define and implement key systems and platform enhancements for Upgrade across operational areas including verifications, servicing and customer support.
Define and enhance agent workflows across Upgrade’s proprietary back-end tools and third party system integrations.
Manage and prioritize roadmap for Operations system enhancements.
Work closely with the operations team to monitor, troubleshoot and solve issues across operational areas.
Analyze the impact of product initiatives and define key metrics for success.

Skills:

Significant expertise in Financial Services with consumer banking/payments Fintech preferred.
10+ years of product management experience in a fast-paced, entrepreneurial environment.
Fluency with product development tools, SQL and back-office systems.
Experience with third party APIs & solutions integration.
Ability to lead and resolve questions and conflicts across organizational stakeholders.

Benefits / Perks:

Great OPEN office environment.
Conveniently located in the heart of downtown Phoenix.
Close to light rail and public transportation.
Comprehensive benefits package: medical, dental, vision, HSA / FSA, life insurance & disability.
Paid parking.
Monthly Wellness Incentive Program.
Paid time off.
Kitchen stocked with beverages and snacks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Director, Product Management - Operations

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