Director, Product Management - Flex Application Services

See yourself at Twilio

Join the team as our next Director of Product Management - Flex Application Services. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead the vision and strategy for Twilio's Flex contact center Application. The Flex product is central to Twilio's vision to serve the developer community. It is the contact center platform of the future, enabling customers to have a fully customizable contact center solution. Flex is Twilio’s flagship application product built on top of Twilio’s communication primitives. We serve both enterprise customers, partners and the developers that work to customize their Flex solution.

Responsibilities

In this role, you’ll:

• Own the roadmap, product strategy, and release cadence for the Flex Application services.

• Build next generation Flex Application services to enable industry-leading customer service experiences.

• Be the voice of our customers in every conversation and decision, humbly learn about customer use-cases to drive the vision and strategy for the future of Flex platform services.

• Build, mentor, and nurture a growing product team.

• Get your hands dirty and have a get-it-done mentality.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years total PM experience, w/ minimum 3 years leading a team in an agile, cloud, continuous delivery environment.

• Worked on a B2B high-growth product or platform: contact center, CRM, unified communication / collaboration, productivity, or similar.

• Proven success in product management for both small and large organisations.

• Experience leading a data-driven approach to PM decision-making.

• Consistent track record conceptualising multiple products and taking them to market.

• Solid understanding of what it means to own/operate cloud services, especially developer platforms.

• Worked closely with developers and communicated on that level.

• Understanding of enterprise / B2B go-to-market, experience managing enterprise customer expectations.

• Ability to build and mentor a growing PM team.
  
  

Desired:

• Bachelor/Master in Computer Science + MBA or equivalent experience required.

• Experience in or with contact center products is helpful.

Location 

This role will be based in our London office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.