Director, Product Design - Data Science

Here at Klaviyo, we are proud of our data and our goal is to harness that wealth of numbers and present them to our customers in a way that is actionable, intuitive, and accessible. Klaviyo’s UX Design Team is made up of Product Designers, Researchers, Content Strategists, and Design Systems specialists. We are a collaborative group and take a human-centered approach to everything that we do. Please note that this role is located in Boston and requires a hybrid onsite component. 

About the role:

We are looking for a Director of Design to support our Intelligence Pillar. This pillar provides flexible tools for our customers to leverage data to understand their marketing, target their customers, and gain support in deciding what to do next considering best practices. This role requires a passion for working with data and creating products informed by machine learning. You will lead and grow a team of product designers and work with multiple product groups that are tasked with helping customers utilize their own data and predict growth. Key parts of this role will be coordinating effectively with other product groups in other pillars to make sure the learnings and frameworks developed within the Intelligence pillar are pervasive and scalable across the Klaviyo app.

We’re seeking an established and dynamic leader focused on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale across the Data, Machine learning and Artificial Intelligence Platform. You will work in close partnership with leaders in Design, Product, Engineering and Data Science to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies. 

How you’ll have an impact:

• You will provide tools that leverage Klaviyo data so customers can better target their users, understand performance, and gain insight into what to start, stop or continue doing to optimize results.
• You will provide predictions and personalized suggestions that enable our customers to make more data-driven marketing decisions. 
• You will build and manage a talented, diverse and inclusive team of product designers and leaders that consistently deliver on projects and are well-balanced across a range of design skill sets.
• You will coach your design team through discovery, synthesis, ideation, design, and testing of new products and features.
• You will work together with your product partners in data science, UX research, engineering, content design, and other disciplines to define the strategy, operations, and communications that guide the team to build great products addressing real user needs.

What you’ll need: 

• 10+ years of experience in designing and building user-facing digital products at scale.
• 5+ years of leadership experience, including hiring and developing managers and individual contributors.
• You’re a hands-on leader with the ability to take ownership and work collaboratively in leading multiple work streams and design initiatives.
• You have experience working with big data and creating products informed by machine learning outputs
• You are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcomes
• You have experience with data visualization and have a passion for telling stories through data.
• A portfolio that demonstrates a relentless focus on the user, a keen eye for detail and your leadership approach.