Director, Product Design

WHAT WE'RE LOOKING FOR

We are seeking a Product Design Leader to join our team, leading critical areas of the product that are essential for the company's continued growth. Product Design teams at Braze work closely with User Research, Product Management, and Engineering to uncover opportunities, develop a strategy and a vision, and execute on the roadmap with a high level of craftsmanship.

You’ll lead Product Design for Braze’s Orchestration and Data product divisions. Orchestration division is responsible for core user workflows that Braze customers use to send billions of messages every day, spanning strategizing, user targeting, orchestrating, reporting & analytics, and more. Product areas include our flagship journey creation product Canvas, AI Predictive and Generative Suite, and User Segmentation offerings. Data division is responsible for all data initiatives within our product. Product areas include Data Ingestion, Data Streaming & Sharing, as well as supporting our partners.

WHAT YOU'LL DO

You will be leading teams of designers that work within cross-functional teams dedicated to building the right products to support our growing customer base. While our platform will continue to serve several high leverage and differentiated use cases, we always want to make them easier to increase customers’ productivity. Productive customers can spend more time on strategic tasks, which translate into better outcomes for their teams and their business. This principle will guide the mission of this Director of Product Design.

As a people manager, you will have the autonomy to mold your teams to develop an exciting vision and achieve exceptional business outcomes. A candidate for this role will display a keen dedication to both the craftsmanship of the products we ship and the development of leadership skills in others. 

• Managing, mentoring and inspiring teams of product designers, uplifting the quality of their research and design work
• Contributing to the teams’ vision and product plan, while working with the Directors of Product Management and Engineering to establish long-term product strategies and process improvements
• Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
• Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
• Collaborating with User Research partners to identify areas of research, develop a research plan, and act on research findings
• Recruiting, interviewing and hiring candidates for your team and across the design org
• Ensuring operational efficiency and accountability for design within this team
• Serving as an ambassador for design, and the multiple teams working on Orchestration
• Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon

WHO YOU ARE

• 5 years of design management experience
• Strong communication, collaboration, organization, and leadership skills, particularly the ability to work with cross-functional stakeholders and balance multiple projects and priorities at once
• Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning
• Clear, concise, and cogent communicator
• Systems thinker
• Organized and thorough; habitually documents and double-checks work
• Comfortable with ambiguity, and learning through experimentation
• Experience spearheading user research and/or working closely with UX researchers

BONUS IF YOU HAVE

• Experience working on marketing technology or customer engagement products
• Experience in enterprise SaaS
• Experience working with a mature design system
• Experience designing mobile app experiences
• Portfolio of the work you have led demonstrating skills in the following areas:
  • Working on complex applications
  • Excellent visual design and storytelling skills
  • Strong prototyping skills
  • Conducting research and carrying research insights into the work
  • Partnering with engineers to release features with a high level of usability and craftsmanship
  • Demonstrable business impact

#LI-REMOTE