What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Director of UX Research position?

The suggested salary for this position is $184,100-$225,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Director of UX Research job at Ro

Who We Are

Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.

We’re looking for a passionate, empathetic, and strategic leader who will advocate for all our users, Patients, and Providers, and drive UX Research strategy for high-profile initiatives. Additionally, you will lead a team of UX researchers who will drive insights into innovative design decisions and product strategies.

What You’ll Do:

Hire, build and manage a team of high-performing UX researchers across different initiatives
Define research goals by collaborating with other Tech Org directors that uncover deep user insights to inform and establish strategic plans for action
Build research strategy, pipeline and manage a research area with a broad scope in size and complexity on multiple aspects of Ro’s platform including our design systems
Establish and conduct both generative and evaluative studies that uncover unique patient insights that inform innovative design decisions and strategy
Be the influential and inspiring voice in the org by making user insights accessible and regularly communicate and engage with users and teams across the org
Lead the creation and evolution of UX research processes, deliverables, and capabilities
Foster a strong collaborative relationship with Product Management, Product Design, Data, Marketing, and Clinical Research teams
Raise the bar, coach, and mentor Product Design teams to grow their muscles of research and testing

What You’ll Bring to the Team:

A proven track record of leading a successful UX Research team with an ability to mentor and motivate the team
Concrete examples of driving business impact and value with research insights (software products)
Diverse background and experience with research methods including field studies, data analysis, usability testing, behavior analysis
An excellent communicator and collaborator
7+ years of user research experience or in a related field
5+ years managing and mentoring a team of researchers

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, fitness, and physical therapy

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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Director of UX Research

What You’ll Do:

What You’ll Bring to the Team:

We've Got You Covered:

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