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Who We Are
Ro is the healthcare technology company building a patient-centric healthcare system. Ro's vertically-integrated primary care platform powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. With a nationwide provider network, in-home care API, and proprietary pharmacy distribution centers, Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, and pharmacy services nationwide to provide high-quality, affordable healthcare without the need for insurance. Since 2017, Ro has facilitated more than six million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020 and 2021, and named one of FORTUNE's 2021 Best Workplaces In Health Care.
We’re looking for a passionate, empathetic, and strategic leader who will advocate for all our users, Patients, and Providers, and drive UX Research strategy for high-profile initiatives. Additionally, you will lead a team of UX researchers who will drive insights into innovative design decisions and product strategies.
What You’ll Do:
- Hire, build and manage a team of high-performing UX researchers across different initiatives
- Define research goals by collaborating with other Tech Org directors that uncover deep user insights to inform and establish strategic plans for action
- Build research strategy, pipeline and manage a research area with a broad scope in size and complexity on multiple aspects of Ro’s platform including our design systems
- Establish and conduct both generative and evaluative studies that uncover unique patient insights that inform innovative design decisions and strategy
- Be the influential and inspiring voice in the org by making user insights accessible and regularly communicate and engage with users and teams across the org
- Lead the creation and evolution of UX research processes, deliverables, and capabilities
- Foster a strong collaborative relationship with Product Management, Product Design, Data, Marketing, and Clinical Research teams
- Raise the bar, coach, and mentor Product Design teams to grow their muscles of research and testing
What You’ll Bring to the Team:
- A proven track record of leading a successful UX Research team with an ability to mentor and motivate the team
- Concrete examples of driving business impact and value with research insights (software products)
- Diverse background and experience with research methods including field studies, data analysis, usability testing, behavior analysis
- An excellent communicator and collaborator
- 7+ years of user research experience or in a related field
- 5+ years managing and mentoring a team of researchers
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, fitness, and physical therapy
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
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Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Director of UX Research position?The suggested salary for this position is $184,100 - $225,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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