Director of User Research

One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.

Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

The Design & UX Group is highly multidisciplinary made up of designers from all backgrounds (product, industrial, visual, motion, etc), researchers, content strategists, program managers, and more.

Come join us. https://www.hingehealth.design/

The Director of User Experience Research is a senior leadership role within the growing Hinge Health Design & UX org. This role will lead the team responsible for delivering user insights to our product and design teams. You should have a talent for seeing the big picture, providing strategic guidance on the best areas to research to inform product plans and roadmaps. The position will require taking a creative approach to methodology - introducing new methods, processes, and approaches to elevate the organization's human-centered practice. This role is also responsible for the practical matters of ensuring the successful execution of research within the team. This means creating budgetary parameters, managing work against milestones, allocating resources, and reviewing and critiquing deliverables. You should be undaunted by rolling up your sleeves and supporting the range of research efforts across the team. As a people manager, this role will work effectively to build, coach, and mentor the team. 

This highly strategic and innovative design role is the key to scaling the Hinge Health product offerings, while fundamentally changing the standard of care. You will have a direct impact in improving the lives of people struggling with muscular skeletal health conditions.

#LI-ME1

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to [email protected].

*Please do not send resumes via email*

If you're interested - we'd love to hear from you.