Director of Product Design, Foundation

About the role

Lattice is looking for a Director of Product Design to lead an impactful, growth-oriented, and quickly scaling team of Designers as we cement our position as a category leader. You will be responsible for owning the design strategy for our team that’s responsible for Lattice’s foundational and horizontal experiences—helping us deliver connected, cohesive, and coherent experiences. Some of the sub-teams and work-streams focus on things like our Design System, integrations, permission models, user identity, and more. This is a unique opportunity to develop the design culture to support the next several years as we rapidly scale.

In this role, you will help us reimagine the experience of enterprise software and build valuable experiences that enable thousands of companies, including ours, to engage, retain and develop their employees. If you see the potential of how delightful people management tools can transform a business, this role is for you:

• As a manager, you will be responsible for helping to scale the Product & Content Design team, its culture, and its operations through this exciting growth phase. You’ll also be expected to support, coach, and help grow the team’s members into the next generation of design leadership at Lattice.
• As a design leader, you will be responsible for partnering with Research, Data Science, Engineering, and Customer Experience to establish a multi-year vision and strategy for your portfolio of surface areas that result in end-user experiences that redefine people success practices. You’ll also be expected to set new levels of excellence for craft and execution, and chart a course for your team to get there.
• As a senior member of EPD, you will be expected to partner with leadership across our organization to ensure we are developing our platform on common primitives with high degrees of product interoperability.
• This role is excellent for leaders who excel at strategy/storytelling, relationship building, cross-team/org collaboration, and systems-thinking. This role will report to our VP of Design.

Who you are

You have 7+ years of progressive experience in Product Design, including 4+ years experience managing Designers (ideal candidate will also have experience managing managers).

• Ability to shape and evolve an inclusive recruiting practice that attracts world-class designers of diverse backgrounds.
• Ability to foster cohesion and cultivate a healthy design environment in a co-located, distributed, or remote world.
• Ability to identify opportunities for improving team operations/efficiency backed by timely and empathetic change management.
• Ability to develop teams of designers to become the next generation of key contributors - investing in coaching, mentorship, and empowerment.
• Knowledge of associated practices, including, User Research, UX Writing, Brand Design, and accessibility standards.

You have experience establishing a vision and strategy that help to shape the future of the business.

• Ability to communicate design's potential impact on business outcomes.
• Ability to partner with Research to identify UX opportunities, then work cross-functionally to influence strategy at the product and platform level.
• Mastery in solving unstructured problems that have many dependencies and may have lengthy timelines. You are comfortable with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.
• Ability to define and communicate clear expectations for excellence, then chart a course at the product and platform level.
• Preferably, you have professional experience with multi-product, B2B SaaS applications

You’re a great communicator, collaborator, and facilitator.

• You're a compelling and confident storyteller.
• Outstanding written and verbal communication skills with a talent for succinctly articulating customer challenges and enumerating tradeoffs.
• You effectively organize and lead discussions/rituals that build relationships, facilitate better collaboration, and ultimately improve the product and team culture.

Why join our Design & Research Team?

We're a passionate group of people who are dedicated to growing together. Currently ~30, our team spans Brand Design, Content Design, Product Design, Research, and Program Management.

You can learn more about us in our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people.

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,500+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office in San Francisco and New York
• Flexible vacation/time-off policy