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Director of Design / Design Lead, Mobile

Full-timeDesign director$245,100-$299,500*
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The Company

Fuzzy is your pet health partner. On a mission to make pet care more accessible, Fuzzy is a subscription-based service offering members 24/7 Live Vet Chat support, virtual vet consultations, and on-demand answers from a team of licensed, on-staff pet health experts. Fuzzy also offers pet parents vet-tested and recommended products and personalized programs for nutrition, training, and obedience.

Through technology, we're creating a different type of relationship between pet parents and their veterinary caregivers – one that's personal, empowering, and focused on improving the lives of animals.

The Role

This role reports directly into the CPO. As a member of the Fuzzy Product team, you will bring life to innovative products that enhance the lives of pets and their humans. You’ll be on point for leading the mobile design team, ensuring the mobile designers are working together to create a holistic experience and are focused on high impact initiatives. The Fuzzy team has high standards and is constantly striving to get better. You are comfortable coaching other designers and providing feedback on their designs. You will work closely with the product, engineering, and leadership teams to define what we build and how we build it. Through gaining an understanding of our members and pet parents, you’ll lead UX strategy and navigate the ambiguity of where to take the mobile app. 


  • Empathy is at your core. You take an empathy-driven approach to your design.
  • Deeply understand our customers. You will partner with our CX team to become an expert on the challenges our customers face.
  • Contribute to product design processes & help build a design-centric company
  • Facilitate collaboration within the product design team and communicate effectively with other teams.
  • Create user experiences from soup to nuts - from concepts through wireframing and visual design to implementation, you'll mock up solutions, test with users, iterate and iterate again until the user experience is right.
  • Work with product and engineering leads to help craft the team's product and design road map — we want to build products that bring joy to members and solve real problems
  • Work closely with the engineering team to ensure our releases are of high quality.
  • Develop ideas into delightful products that demonstrate your understanding of user problems and product vision as well as the business needs.
  • Utilize storytelling to effectively communicate your vision and gain buy-in.

What We're Looking For

  • 9+ years of working as part of a product design team, 3+ years managing a team.
  • A track record of leading design for complex initiatives.
  • Experience building design processes and hiring amazing designers.
  • The ability to coach designers and provide feedback in a thoughtful manner.
  • The ability to work autonomously in a fast-paced environment and get things done.
  • A portfolio of native projects that shows your design process, final designs, and impact.
  • A strong design thinker with a passion for user-centric design, and the ability to help evangelize design within a larger org.
  • Have loads of user empathy to solve problems while also balancing business goals in the product —you’re as interested in the “why” as the “how”, ensuring projects are of high impact.
  • Detail oriented and passionate about making designs perfect but not losing the forest in the trees—ability to prototype, collect feedback, and iterate.
  • Hypothesis-driven design framework—comfortable presenting ideas & collecting feedback from various stakeholders (product / engineering / leadership).
We know that great work comes from great, and inclusive teams. At Fuzzy, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Fuzzy's and individuals. 

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. Fuzzy is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Director of Design / Design Lead, Mobile position?
    The suggested salary for this position is $245,100-$299,500*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Fuzzy
No pet care question is too small for Fuzzy online vet chat. Members get unlimited 24/7 online vet checkups & care discounts. Enjoy a 7-day free trial!
mHealth, Pet

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