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Atlassian

Developer Content Designer

Asynchronous work
Employee discount programs
This job offer is closed.
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Information is a powerful and essential element of the user experience. For builders developing apps, it’s the same tablestakes – without great documentation, it is nearly impossible to build new apps, services, and products.

This journey begins as developers get started with building on the Atlassian stack, and ends with a living set of reference materials that answer any question they may have as they build, launch, monitor, and support their work. The mission of Content Design in Ecosystem is to guide everyone who uses the Atlassian platform to confidently meet their goals. We're on the lookout for a content designer to build well-crafted experiences paired with technical documentation for Atlassian's Developer Platform.

At Atlassian, we look at the way we communicate technical information to our users – internal and third-party developers and partners – as an end-to-end journey. Developers and partners are crucial to the future of Atlassian cloud products, via the apps that they build to extend and enhance our products. We empower teams to experiment with a variety of approaches in creating information in the documentation, supporting materials, and anywhere else our users experience information.

More about you
The Ecosystem team is distributed, and we embrace an environment of asynchronous communication. You'll need strong communication skills and the ability to build working relationships with coworkers in locations around the globe.

As a Content Designer, you are an adept communicator, able to provide reviews on the content your team members build. You can explain complex features and capabilities in ways that are useful for experienced audiences, but which are also helpful and approachable for more novice readers getting into the domain or learning a new API. You have the ability to be empathetic as a writer and are able to put yourself in the user's position to help tackle problems before they're encountered.

In this role, you'll create a range of content, such as getting started guides, how-to examples, and REST API reference documentation, in our Trust team. The Trust team creates admin-focused capabilities on our platform while balancing the needs of both developer and app admin users. You’ll also get the chance to work with our world-class experience design team on a wide breadth of technical features.

When you join the team, you would be expected to:

  • create high-quality user-facing content for software
  • understand and advocate for the needs of our users, especially new developers and partners
  • compassionately give and receive editorial and technical feedback
  • plan, prioritize, and carry out sophisticated writing projects with high attention to detail along the way
  • have excellent communication skills, especially when working with a distributed team
  • have proficiency in technical writing skills
  • have familiarity with standard web-based publishing tools (e.g., Markdown, HTML, CSS, XML)
  • have familiarity with standard developer tools (e.g., Git, Bitbucket, Bamboo)
  • have experience documenting APIs, writing code samples, tutorials, and other technical content related to building or extending products and apps

and ideally, you would have:

  • a background in engineering/software development
  • the ability to read, write, and verify code samples (e.g., JavaScript, Java, Python)
  • a knack for creatively engaging with developer audiences
  • experience working on cross-product documentation
  • the ability to challenge yourself and others
  • experience with usability testing, card sorting, journey mapping, and other techniques to ensure that your work is not just accurate, but that it is also effective for your target audience
  • experience in improving or building both information architectures and content strategies for documentation
With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Atlassian
Atlassian Corporation Plc is an Australian software company that develops products for software developers, project managers and other software development teams.
Website
Industry
Collaboration, Enterprise Software
Founded
2002
Size
5K-10K employees

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