Design Researcher

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Design Researchers at Xero work with a wide range of product teams, using qualitative, quantitative and mixed methods approaches to better understand our users. This is a highly collaborative role with opportunities to work alongside other Design Researchers as well as product teams. Our Design Researchers are specialists in research, but there is ample opportunity to influence design decisions throughout the product cycle using both evaluative and generative approaches.  

We are a growing Design Research practice within Xero’s global Design team. Over 30 researchers collaborate across Australia, New Zealand, Canada, USA and the UK. When the team aren’t helping product teams they are working on creative initiatives to drive the practice forward and getting together to share our skills and experiences. As a fast growing team with a diverse range of backgrounds there is plenty of opportunity to help shape our ways of working.

Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you. Who says you can't have fun while you do the best work of your life?

We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.

We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!

Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.

We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies.  Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate.  From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.