Design Research, Core Research & Insight
Paid time off
Stock options
Employee discount programs
Parental leave
This job offer is closed.
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Role Description
As part of the Dropbox Core Research & Insights team, you will lead research initiatives that guide Dropbox company innovations on a global scale. In this Staff Mixed Methods Researcher role, you will be responsible for defining, leading, analyzing, and socializing research studies to better understand our users from around the world and help answer the core questions of the business. You will help drive clarity and decision making and help shape Dropbox Core strategy.
You’ll partner with cross-functional leaders in Research, Design, Product, Data Science, Marketing, and Engineering. The types of projects you’ll lead will focus on:
- Assessing opportunities for Dropbox to innovate, grow and differentiate around the world
- Understanding how customers want to engage with their working and personal lives synchronously and asynchronously
- Evaluating consumers’ motivations and unmet needs to improve acquisition and retention
- Optimizing customers’ end-to-end experiences with our product
We are looking for a researcher with a mixed-methods background (expertise in both qualitative and quantitative methods) who can integrate diverse sources of insights. The work will be formative - using approaches such as in-depth interviews, quantitative surveys, and statistical modeling. The right candidate will have done rigorous, creative, impactful primary research, is an excellent communicator, and is excited to collaborate with a wide cross-functional team!
Responsibilities
- Identify research needs in partnership with product stakeholders
- Design, plan, and execute research with a wide variety of methods that impacts product roadmaps and longer term strategies
- Implement multi-method research studies that incorporate both qual and quant methodologies
- Adapt research process and practices to the growing needs of the organization
- Advocate and guide strategy for design and product direction
- Collaborate closely with UX research, product management, design, data cience, and marketing to evaluate complex user experiences
- Understand user needs and uncover product opportunities
- Socialize research across the company in innovative and engaging ways
- artner with subject matter experts across the company to take a systems-level view for synthesizing research and insights from across the business
Requirements
- 7+ years experience in user research
- MA/MS in Human-Computer Interaction, Psychology, Sociology, Economics, Computer Science, Business Administration, or another discipline with a strong research inclination
- Experience with lab, field, individual and group-based qualitative methods, in addition to quantitative, behavioral analysis and statistical methods
- Interest in and experience executing hands-on, primary research
- Ability to ask, as well as answer, meaningful and impactful questions for businesses
- Clear, compelling presentation and communication style
Total Rewards
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $154,400 - $181,600 - $208,800.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.
alary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage
- (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
- Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
- Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
- Mental Health and Wellness benefits
- Free Dropbox space for your friends and family
Additional benefits details are available upon request.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Design Research, Core Research & Insight position?The suggested salary for this position is $154,400 - $181,600
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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