Design Program Manager-UX

Because you belong at Twilio

The Who, What, Where and Why

Twilio is seeking a Design Program Manager to lead operations for the design team while managing high-complexity programs through the design lifecycle. As part of Twilio’s Global UX organization, you combine expert project management skills with a love for user experience, fostering cross-functional collaboration among product, design and engineering teams. In this position you will run strategic and tactical initiatives – evolving working models and processes, while also driving programs that support the design organization at scale. You’re a strategic thought partner who is excited about driving to impact, clarity, and alignment. You’ll be part of a growing UX organization,  supporting our mission of building a world class customer experience for our customers. 

Who?

Twilio is looking for a Product Design Manager who:

• Has 5+ years of experience with production/project management/program management within Design
• Has proven track record of delivery and execution of large scale programs
• Has ability to bring order to complex programs and is able to prioritize projects, identify risks and dependencies and define schedules
• Has strategic thinking, with an eye for detail, organizational skills, with an ability to manage multiple programs simultaneously
• Can work closely with our design team to support our mission of building a world class customer experience for our customers
• Is excited about driving to impact, clarity, and alignment by providing strategic thought leadership.
• Has exceptional verbal and written communication and project management skills, including an ability to communicate effectively at a leadership level
• Proven ability to identify key program measurements and structure/manage a program to ensure achievement of established goals

What?

As our Product Design Manager, you will live the Twilio Magic values:

• Ruthlessly Prioritize:  Responsible for key design meetings to facilitate the development of our design strategy and mission, ensuring we are aligning productively and intentionally
• Be an Owner: Co-develop and maintain an operating model, including BPMs (Big Picture, Priorities, Measures), and help align our tracking and analytics cadence to support movement towards those goals.
• Write It Down: Collaborate on content development across the board — driving clarity and consistency for everything from JDs, interview kits, meeting docs, notes, and presentations.
• Draw The Owl: Determine inspection mechanisms for health of projects and organization, and drive continuous improvement of organizational gaps and inefficiencies
• Empower Others: Create and maintain cross-team relationships to drive visibility and alignment, coordinating communication cadence and channels for leadership team into the organization and to stakeholders.

Why?

The UX team at Twilio is a close-knit, collaborative group, who cares deeply about building trust with our customers and solving their problems. We work closely with product and engineering leadership to guide product strategy. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  

Where?

This position will be completely remote, but you have the option to work from our Atlanta or Denver offices. You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.