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The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Design Program Manager - job at Klarna

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.

About the role

Design Operations at Klarna are great connectors and passionate problem solvers to achieve operational success. As Design Program Manager, you will design and implement systems that enable great design at scale. You will partner closely with the design leadership team and our cross-functional partners to deeply understand the requirements of designers to work efficiently and deliver high-quality outcomes. You will take a strategic and iterative approach to operations so our systems and protocols continuously improve and respond to evolving business needs and product priorities.

What you'll do

Design and implement processes that enable design work across Klarna, including end to end ownership of design tools and productivity initiatives
Play a vital role in shaping the design program management practices by utilizing your deep understanding of the UX craft and methodologies
Work closely with design leaders and cross-functional partners to distribute policies, guidelines and trainings on key processes and tools
Manage relationships with external vendors and partner with Legal, Procurement, and Privacy teams to ensure efficient and compliant business practices
Coordinate and standardize approaches to explore, procure and maintain design tools and systems
Anticipate productivity challenges in teams and units and provide solutions to increase efficiency and velocity
Ensure operational excellence of the design team at scale, continue to develop and iterate as the company grows

Qualifications

5+ years of experience in design operations or program management role
Experience working directly with product designers, UX researchers, and UX writers, as well as with product teams or programs from conceptualization to implementation
Proven track record in achieving operational excellence in design teams in large global tech companies
Knowledge of data privacy policies (e.g., GDPR) and experience in vendor management, tools procurement and budget management
Passionate problem solver focused on the operational success of product teams and programs
Excellent communication skills that inspire and engage senior leaders, cross-functional stakeholders and the design community
Strong project management and organizational skills to be able to effectively oversee the operational challenges for design in a large organization

About Klarna Design

We are a multidisciplinary design community, consisting of Product Designers, Brand Designers, UX Researchers, UX Writers, Front-end Designers and Design Operations. We love to create appealing and distinctive experiences within our products, services and brand. We possess a clear vision for building a strong community, passion and drive for great customer experience that goes above and beyond.

Required when applying for this role

Your resume in English

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

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