Design Program Manager

About the Team

At DoorDash, the needs of all of our customers are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of our business in the long run. The Design and Research Operations team plays a pivotal role, discovering high-impact programs and initiatives that help the Design org deliver high impact and revolutionary products. 

The Design and Research Operations Team’s mission is to build scalable solutions to enable and inspire our Design community to work effectively and produce impactful and high quality results. We are seeking an experienced Design Program Manager to help us build strategic programs and initiatives around vendor management and onboarding, sourcing budget and allocation, and being the key person to refine and establish processes in this area.  

The person in this role will partner with many cross-functional teams including security, legal, finance and sourcing to help navigate complex issues and build ambiguous solutions. 

This role reports to the Head of Design and Research Operations in our Design Organization. 

You’re excited about this opportunity because you will…

• Work closely with leadership to build our finance budget and help allocate to different teams and initiatives appropriate to the business
• Track and manage budget and allocation while working closely with the finance teams as well as Design leaders
• Be a leader and owner in the vendor management and onboarding space and establish process that will streamline different operational steps and ensure vendor quality
• Conduct a gap analysis to understand current and future needs that will drive strategic and high visibility programs, and implement improvements to drive program quality and efficiency 
• Own vendor tooling and professional services communications and trainings 
• Be the subject matter expert in identifying best and leading industry vendors 
• Have the opportunity to partner with many internal teams and individuals across the company to help execute your projects
• Identify and secure resources and notify teams and individuals of risks as they arise, while providing actionable recommendations and solutions
• Strive to remove roadblocks and be they key person to connect teams and individuals with the appropriate resources they need to get the job done
• Own internal documentation of  processes and procedures related to the business and communicate any changes to documentation in the appropriate communication channels 

We’re excited about you because…

• You have at least 7 years of professional experience working in Design or Research operations space
• You are a leader, need very little direction and someone who likes to bring in new and fresh perspectives and can thrive in ambiguity
• You have experience working with cross-functional teams and able to communicate and drive high visibility efforts, building consensus and leading teams to solutions
• You’ve created and managed budgets across the organization and multiple teams
• You have experience with onboarding and managing vendors while owning communication and training efforts to ensure team satisfaction and adoption
• You are organized, excellent communicator, and a detail-oriented individual who is ready to tackle complex and challenging projects

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Learn more about our company and our culture on the DoorDash Design blog. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.