Design Ops Program Manager

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.​

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy is looking for a skilled leader to lead our Design Operations for the Commerce Product Design Team. In this role, you will be focused on building operational excellence to deliver best in class, intuitive product design experiences. You will partner with Product Design and UX Leads & Managers to guide operational strategy, champion consistent best-practices and enable premier Design. This is a highly cross-functional role that requires collaboration, organization, and interpersonal skills to improve team cohesion, increase efficiency, build a balanced operational framework, and scale design’s impact at GoDaddy.

What you'll get to do...

You’ll help us build the tools entrepreneurs use to start and grow their businesses. You’ll be an internal leader with vision who sets a higher standard for customer centered design operations, program mechanisms and cross-functional collaboration. Working closely with Product Design, User Research, Product Management, Engineering, Go To Market, and other partners, you’ll lead day-to-day achievements across a series of design-led workstreams.

• Facilitate scoping & planning sessions while bringing a clear perspective that helps Design Leads & their teams prioritize their efforts
• Lead large scale Design programs that are complex & cross functional in nature
• Advocate for design by ensuring the design team has time and space to apply its best design practices through the product development lifecycle.
• Develop engagement models that improve efficiency and collaboration between Design teams (and Design Systems), Product and Engineering Teams
• Identify operational problems and bring innovative solutions to our tooling, systems & processes
• Build processes and playbooks that can be refined, tailored, and optimized based on the needs of the team and business across the design lifecycle. Ensuring design teams have the resources and inputs needed to do excellent work.
• Keep a close pulse on the health of the design team, enabling effective communication, and providing concrete next steps to improve.
• Create clear & well-structured documentation with roll-outs and process improvements
• Establish strong relationships with internal/external teams while leading multiple work-streams with competing priorities.
• Add to the culture of the team by bringing fun and engaging ways to work more effectively

Your experience should include...

• Experience delivering best in class design experiences for industry leading companies.
• Able to handle multiple partners and priorities simultaneously
• 5+ years’ experience in project management with experience establishing programs, supporting design teams and developing relationships.
• 3+ years experience working directly with Product Design teams, guiding team activities and partnerships across product and engineering.
• Able to identify and drive design initiatives forward that have multiple team members and partners, and many moving parts.
• Experience in defining scope for digital deliverables, communicating requirements and dependencies, and proactively identifying project roadblocks.
• Experience helping design teams take customer feedback from various sources and integrate into product design improvements.
• Able to facilitate the right balance between not enough process (uncertainty) and too much (bureaucracy) and effectively influence and integrate efficiencies into cross-team operating models.
• Self-motivated. Able to work independently with minimal supervision.
• Thrives in fast-paced creative environment.
• Highly tech literate, should be able to master software and tools quickly
• Have a design eye – appreciation for good aesthetics and ability to distinguish when design solutions are up to creative standards
• Great teammate with refined and assertive leadership skills and ability to positively influence change through solid rationale, supporting data, and diplomacy.
• Ability to use data and metrics to measure the performance of design efforts, determine improvements and innovations, and to support project requests from partner teams.
• Experience managing up to Director and Executive level team members.
• Basic understanding of various Agile delivery methods (Kanban, Scrum, Lean).
• Familiarity with the following organizational collaboration tools (Trello/MS Planner, Figma, Miro, Slack, Jira, Confluence, and SharePoint).

We've got your back... Enjoy our many benefits (My Wallet), which may vary depending on role and tenure, including paid time off, 401k, bonus eligibility, equity grants and parental leave. Join one of our employee resource groups (Culture). Once approved, continue to have a side hustle if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.) 

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.