Design Operations Principal
Employee discount programs
Parental leave
Learning and development budget
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
The goal for our global Design team is to continue to develop the World Class Design culture at Xero. The Design Operations Principal will play a critical role in helping to establish and drive the future direction of Design Operations at Xero. You will be responsible for evangelizing our design system, practices and processes that enable our people to create #beautiful customer experiences. You will work closely with the GM – Design and Research Operations and other key members of the Design Leadership Team to identify, define, prioritise and own key initiatives that will sustain a great team culture and work experience, and bring efficiency and effectiveness to our fast scaling 185+ Product Design organization.
What You'll Do
Design Operations Practice and Thinking
- Work with the GM – Design and Research Operations and Design Operations Director to define initiatives which help to continually evolve and improve the Design Ops and Product Design Practices.
- Own key initiatives to establish and maintain foundational tools and processes that deliver measurable efficiencies across the Design Team
- Develop onboarding practices that ensure new team members are equipped with the information, connections and tools to quickly establish their foundations that will set them up for success at Xero.
- Collect team feedback routinely and undertake internal research to understand the current or changing climate, culture and needs of our scaling team.
- Partner with design and research leaders to evolve practices and mechanisms that enable our team to continue to scale in a sustainable way.
- Mentor and support other team members, enabling them to develop their skills and expertise in the Design Operations space.
- Collaborate with peers across the Design organisation and Operations teams to identify opportunities to innovate or improve practices and create solutions in an integrated way.
Relationship Management
- Influence, help prioritise and focus efforts on the most impactful work.
- Build strong collaborative partnerships across the Product Design and Research org, Legal, Procurement, CX, Marketing and broader Ops teams to align on and embed consistent quality of practice.
- Interface with legal, security, and procurement teams where needed to onboard and pay vendors, including by facilitating statements of work and negotiating business terms and budget
- Provide Design Leaders and stakeholders with visibility and updates of current initiatives, resource use and team performance
- Promote the value of design and collaborative practice across spheres of influence and participation
Success looks like
- You’re a key member of the Research and Design team
- You’re helping drive the way we do things across Design organisation through your contribution in Design, Research and Ops forums
- You’re collaborating and communicating well with all Xero colleagues, especially Design and Research teams and Operations teams across the business.
What you’ll bring with you - Critical Competencies
- Extremely organized and detailed self-starter. Ability to work across multiple requests in a fast-paced environment.
- Comfortable with some ambiguity and the foresight to create a plan B before it’s needed.
- Strategic acumen and the foresight to anticipate complex, cross functional problems
- Active listening and systems-thinking; heading off issues as we scale.
- Passion for effective and timely internal and external communication.
- Great people skills
- An optimistic get-stuff-done mindset
- Top notch writing skills
What you’ll bring with you - Experience
- Expert in establishing best practices for Design Operations and managing tools
- Successful track record in managing cross functional initiatives with many stakeholders within design and outside, across different disciplines and business units
- Experience in procurement & change processes including negotiating budget, scope & terms of business.
- Systems thinker with excellence in process analysis and track record of improving processes as a team scales, resulting in greater operational efficiency and team productivity
Why Xero?
At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.
Want to read more about inclusivity at Xero? Learn a little more about it here - https://www.xero.com/ca/about/social-and-environmental-impact/diversity-and-inclusion/
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc, an automated data capture platform, and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Design Operations Principal position?The suggested salary for this position is $152,100 - $185,900*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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