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Peloton

Design Operations Manager

Full-timeDesign Operations$152,100-$185,900*
North Shields, United Kingdom
This job offer is closed.
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ABOUT THE ROLE

Peloton is seeking a Design Operations Manager to help optimize the efficiency and output of our Product Design team processes and resources. This role will report to the Senior Manager, Design Operations. 

This role sits on the software teams that focuses on our connected fitness products (Bike, Tread, Row, Guide) as well as our digital apps.. 

The Design Operations Manager works collaboratively with Product Managers, Product Designers, User Researchers, Content Designers, Product Analysts, Engineers, and TPMs to understand, plan, track, and deliver user facing products and experiences. 

The Design Operations Manager has an understanding of the goings-on for all the in-flight and upcoming Product Design projects in their purview – and is able to provide valuable information back to the team, optimize the path towards completing projects, and call out any issues or risks to efficient and effective project completion.

YOUR DAILY IMPACT AT PELOTON

  • Work in a flexible, adaptable, and empathetic way, understanding that each team and individual contributor will have unique work styles, and each project will vary in its specific process needs.
  • Assist in scoping and determining milestones and schedules for Product Design projects. Intake changes to project plans and priorities, and help manage downstream impacts to other project timelines and resource capacity. 
  • Take the lead on ensuring projects move forward seamlessly and efficiently by coordinating (and often attending) Product Design reviews and check-ins. 
  • Identify and remove blockers to enable Designers to work productively toward project goals. 
  • Track progress throughout the duration of a project (from definition to launch and beyond) with a mindfulness toward dependencies, and facilitate effective communication within and across teams. 
  • Maintain documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status. 
  • Facilitate design sprint planning and standups, and understand the status of active projects across the Product Design team. Report on project status regularly to your manager, and broadly across the Product organization. 
  • Attend weekly syncs organized by TPMs to share design project statuses and stay informed about engineering timelines. 
  • Work with designers to understand design debt priorities and design initiatives to assist with scheduling this work into sprint plans. 
  • Coordinate effective collaboration protocols between Product Design and the Marketing Creative team.
  • Facilitate retrospectives for the Product Design team to build teamwork, identify pain points, and support the ongoing improvement of team processes.

YOUR DAILY IMPACT AT PELOTON

  • Has 3 - 4+ years working in Design Ops or Design Program Management in an agile software development environment, or similar experience. 
  • Can demonstrate a deep understanding of Product Design and User Research processes and deliverables. 
  • Understands the agile development process and has experience working with technical project managers. 
  • Bonus: experience working alongside hardware design teams. 
  • Bonus: experience working on international projects. 
  • Bonus: experience working with design systems. 
  • Passionate about product design – a strong advocate for designers as well as the users they design for. 
  • Knows what it takes to get products and features shipped. 
  • Flexible to the unique work styles and strengths/weaknesses of each team and team member.
  • Motivated to continuously seek opportunities to create efficiencies and improve team performance. 
  • Ability to quickly learn and adopt new project management tools. 
  • Excellent problem solving skills; thrives when working with complexity. 
  • Organized and detail-oriented: able to track multiple moving workstreams. 
  • Cool, calm, and collected under pressure. 
  • Able to communicate well with a variety of stakeholders in an open, direct, and clear way.
  • Builds strong relationships throughout the company and earns the trust of team members.
  • Works well in a fast paced environment. 
  • Highly self-motivated and self-managed. Able to adapt in a new space. 
  • Strong listener: able to deeply understand the team’s needs, ask the right questions to keep a project moving in the right direction, and proactively pursue feedback.

#LI-CM1 

#LI-Hybrid

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Design Operations Manager position?
    The suggested salary for this position is $152,100-$185,900*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Peloton
Peloton Interactive, Inc. is an American exercise equipment and media company based in New York City.
Website
Industry
Cycling, Fitness
Founded
2012
Size
5K-10K employees

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