Design Operations, Design Program Manager

Role Description

• Identify, define and manage cross-functional strategic design community initiatives spanning Advocacy and Outreach, Communication, Team Building, Craft Development.
• Develop a coordinated content and events community strategy from conceptualization to execution and measurement to account for, promote, engage, celebrate, and measure the impact of the internal and external community programs. 
• Enrich the design community by defining, memorializing, and evangelizing our processes through comprehensive best-practice, engaging documentation, video or audio content.
• Own KPIs with an eye towards driving progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress.
• Act as a bridge between the design team and cross-functional partners by making sure interdependencies are understood and planned for.
• Define and measure impact of programs and initiatives both qualitatively and quantitatively. Continually refines and iterates to ensure usage and adoption.
• Bring order to complex programs and scope and prioritize projects, identify risks and dependencies, define schedules, and work independently.
• Identify and drive large, organization-level design program initiatives forward that have multiple stakeholders, competing deadlines, multiple dependencies and many moving parts.

• 5+ years’ experience in program/project management and program/project planning.
• Experience developing original programs within medium-to-large in-house design teams or creative agencies focused on process, tooling, and community engagement.
• Strong verbal and written communication skills to create easily digestible, persuasive messaging across many communication mediums (verbal, written, audible), and collaborative tools (Slack, email, GSuite, Dropbox, Zoom, recorded instructional videos, podcasts, etc.) for a wide range of audiences. A sincere appreciation for the written language and the art of communication a plus. Wordsmiths and punsters always welcome. 
• Demonstrated success organizing stakeholders from different organizations across the company around shared objectives, metrics and activities.
• Experience managing multi-quarter OKRs, SMTs, KPIs or similar processes (collaborative goal-setting, measurement methodology).
• Interpersonal skills to influence, maintain strong relationships, and collaborate at all levels to ensure delivery of program.
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment.
• Experience translating business needs into roadmaps, clearly defined requirements, and delivery/project plans.
• Experience (and interest) in implementing and managing project management tools (Jira); Experience monitoring and reporting progress.
• Deep understanding of fundamentals of the design development processes.
• Able to effectively set, assign and prioritize deadlines in a fast-paced environment
• Ability to navigate and operate through ambiguity.
• Experience setting specific, measurable, achievable, relevant, time-based (SMART) metrics and goals.
• Education: BA/ BS

• Background in writing or journalism a plus
• PgM Certificate

Total Rewards