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Atlassian

Design Manager - Cloud Infrastructure

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Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you a strategic thinker who can bring teams together to solve complex problems and get stuff done?If so, we have a phenomenal opportunity for you to set a new ambitious bar for Atlassian’s journey to cloud. We are looking for a Design Manager to lead designers and operate within a leadership triad within Cloud Infrastructure. This platform team is made up of seasoned experts who currently deliver value to all the Atlassian family of products - fun, talented, hardworking who all enjoy playing and working together to define the future of Atlassian for our customers, and our Team.
Atlassian’s future lies in the cloud, for our customers, users and ecosystem. In this future lies enormous potential to increase the impact of every Atlassian cloud engineer, from those who work on our internal platforms, to those who strive to improve the experiences of our fanatical end-users. Firstly, we need to empower our own engineering teams, and enable them to do the best work of their lives.

The DCI team leading both the Data and Cloud Infrastructure organizations support a wide number of backbone products and services for Atlassian's internal teams worldwide. With the mission of "Better Engineering, Better Decisions" DCI is investing heavily on providing a strong foundation as the company prepares itself for significant growth in the next two years. Customer Experience as a whole is starting in these two orgs where there are already dozens of teams and hundreds of people cross functionally. The role of design is critical for this growth to build top quality products and services while partnering with Product, Research, and Engineering to determine the direction of this organization that is heavily technical and complex.

As the Design Manager, you will lead a team of passionate Product and Service Designers and partner deeply with your peers in Engineering, Product Management, Content Design, Research & Insights, and Program Management to execute the team’s mission. As a design leader of the core platform area, you will be working across many product teams to understand their needs and ensure our solutions scale, innovate, and delight our customers. As a member of our design leadership team, you will work with other Design Managers, Lead Designers, and other stakeholders to set the vision for the Issue Experience area and deliver an end to end scalable platform solution. You will also be responsible for increasing the level of craft in the team.

To be successful here, we encourage you to:

  • Bring the previous experience of having led customer experience strategy with teams at scale.
  • Have experience leading platform experiences with enterprise-level scale and delivering value to multiple stakeholders.
  • Have a track record of planning and then driving product direction autonomously as a hands-on designer, then subsequently as a manager
  • Show great facilitation skills and a track record of collaborating with other functions, like Engineering and Product Management
  • Communicate clearly and have a high degree of influence with all kinds of internal partners, including senior leadership
  • Passionate about the craft of customer experience and bring a breadth of skills sets to Atlassian.
  • Be a self-starter with an eye for simple solutions and the ability to step into the customer's shoes to be the internal customer advocate

We'd love for you to:

  • Have experience leading designers across multiple product domains simultaneously
  • Be able to show an example of having lead a cross-craft project that delivered measurable improvement to users
  • Proven experience improving and sustaining design rituals at the org level
  • Have experience with Jira, SaaS, or high-complexity B2B software product
  • Have experience working in multi-disciplinary/cross-craft teams (triad structure with product and engineering would be ideal)
More about our team

First and foremost, Design leaders at Atlassian are responsible for fostering and growing design talent. They’re in it for the people and for leading others to succeed. At Atlassian, Design leaders are comfortable wearing many different hats – they’re a coach, a mentor, a partner to spar work with, as well as a sounding board when things get tough. They also work with product and engineering to create and define product strategy and are directly accountable for the user experience. This manager role will have 5-7 direct reports spanning design graduates, mid-level, senior and lead designers across Content, Research and Product Design disciplines.

#ehall

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Atlassian
Atlassian Corporation Plc is an Australian software company that develops products for software developers, project managers and other software development teams.
Website
Industry
Collaboration, Enterprise Software
Founded
2002
Size
5K-10K employees

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