What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Design Manager position?

The suggested salary for this position is $170,000-$190,000

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Design Manager job at Cardless

Who We Are

Cardless is a fintech startup. Our mission is to make consumer credit more accessible, useful, and engaging, and we do that by partnering with brands to help them launch financial products.

We've begun with a focus on co-branded credit cards. Some of the brands we've already launched cards with areManchester United, the Boston Celtics, Liverpool F.C. and LATAM Airlines (click here to see a full list of all our cards); and we have more exciting brands on the way! Our cards are digital-first, consumer-friendly, and tailored to both brands & fans with delightful discounts & rewards.

Read more about our business, our product, and what it's like to work at Cardless in these blog posts from our team and industry experts:

• How to make a credit card by Michael Spelfogel (Founder & President)

• Designing for dignity & joy by Scott Kazmierowicz (Founder & CEO)

• What it's like to celebrate a new card launch with Cardless by Zach Honig (Content & Loyalty)

• Here's how fintech could disrupt credit card rewards by View from the Wing

• Forget free flights, this card could make you an NBA benchwarmer by Bloomberg

We're headquartered in San Francisco, but we're building a remote-friendly team across the continental US. We were founded in 2019, and we last raised a $40M Series B in 2021. Our investors include top VCs like Activant, Accomplice, and Greycroft; founders from successful startups like Plaid, SeatGeek, and FiveStars; and executives from major sports teams like the Boston Celtics and Phoenix Suns.

Design at Cardless

You’re joining us at an exciting time in our journey. Currently we are a team of just two designers, at a company where Design has an impact on the entire customer journey. From our software, to our physical cards, processes, and beyond. There is so much surface area to cover!

We value ownership, diverse perspectives, and close collaboration. We recognize the importance of getting details right, but also cultivate a culture of iteration and shipping quickly. Our company is at an early stage and there is so much to do, but we never lose sight of our long-term ambitions. We closely partner with other teams to prioritize for impact and putting our members first.

The Role

We’re looking for our first Design Manager to lead our team of two talented designers and help improve our end-to-end product experience.

You’ll be a key contributor to our company and product strategy, and help us foster a design-led and human-centered culture. This is a great opportunity for someone who gets energized contributing directly to the product and wants to continue to grow their leadership experience.

You’ll collaborate closely with product, engineering, and cross-functional teams to define strategy and execute on our direction. You’ll advocate with customer needs in mind to create high-quality experiences that will continue to raise our standards when it comes to product and craft. You’ll help shape a design culture that’s collaborative, fun, and ambitious.

The Responsibilities

Lead design direction and strategic thinking as we refine our product, identifying opportunities and making decisions based on customer and company impact.
Foster an environment with exceptional design standards and execution.
Support designers with regular feedback and career growth opportunities.
Lead projects as an individual designer, continuing to hone and demonstrate your craft.
Help develop our process around research and data

What we're looking for

Prior management experience in design organizations that have shipped software to consumers, especially taking a lead role in strategy and execution.
Strong affinity to mentor designers and empower them to do their best work.
Track record of ideating, building, and shipping products as an individual contributor.
Strong ability to communicate complex ideas through verbal and written communication.
Experience at a product-led startup is preferred.
Experience in these areas is more important to us than a specific # of years of experience, but we expect most people to need a combination of individual design experience and at least 3 years of management experience.

Research has shown that women & underrepresented minorities read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

Location

We're headquartered in San Francisco, CA, with a beautiful office in the Mission District (near Dolores Park). We welcome employees who want to work from this office; we offer additional benefits to those who do (see below), and relocation assistance to those who'd like to.

We are hiring remotely across the continental US for most roles. We work hard to create a first-class, remote-friendly environment, with an additional benefit for remote employees, too (see below).

We regularly bring our team together for offsites & trips, about every 2 months, both for fun and for work. We cover all travel & lodging in these cases.

A condition of employment at Cardless is being fully vaccinated and boosted against COVID prior to beginning your employment. We’ll ask you to send us a copy of your vaccination card in advance of your first day.

Benefits & perks

For all employees, we offer:

💸 Highly competitive salaries, significant equity, and a 401(k) plan

🏥 Top-of-the-line healthcare (medical, vision, and dental), with 100% primary coverage and 75% dependent coverage for medical

🌴 Unlimited paid time off, with a minimum of 15 days off per year

👶 Parental leave for birthing and non-birthing parents

✈️ Amazing team trips & offsites (e.g. rock climbing in Utah, watching a Cavs game in a suite, and staying in an Italian villa in Carmel Valley)

👥 Access to amazing advisors & investors, like Gil Shklarski (Flatiron Health CTO), Dorothy Kilroy (Airbnb & Marqeta exec), and Frank Mastrangelo (Bancorp founder)

For in-office employees:

🍱 Catered lunch at the office every day, plus plenty of snacks & drinks

🚎 $250/month commuter assistance for public transit or our parking garage

For remote employees:

🖥️ $500 remote setup stipend to help you do your best work

Our Values

We believe that the best companies are the ones that successfully align their vision and values, that match their decision making processes, hiring criteria, and overall operating principles to the change they’re striving to make. We're willing to spend significant time and resources to be above average at the following things, because we believe that will lead to long term success.

- Be curious and be the solution. We work in a complex space. In order to be successful, we must think globally and collaborate cross-functionally. We ask thoughtful questions without judgment and propose comprehensive solutions that address the full picture. We are all owners at Cardless — mindful and empowered.

- Start with the customer. Our customers are our priority. Our care for them drives our actions. The first question we always ask is: how will this impact the customer? We make every decision, no matter how big or small, with the customer top of mind.

- Move fast and build things. We are a startup in a highly regulated space, so we must execute with both speed and precision. We achieve this through deliberate focus, methodical preparation, and disciplined execution. We build, learn, improve, and repeat.

- A place to do your best work. We are a team, and we achieve more together than apart. At Cardless, we want to see each other succeed: we take as much pride in each other’s work as our own. We celebrate and seek out diversity of experience, thought, and background in order to accelerate both individual and company growth. We're hungry, we're passionate, and we’re inspired to achieve great things together.

Compensation

This role has an annual starting salary range of $170,000 - $190,000 + equity + benefits (see above). Actual compensation is influenced by a wide array of factors including but not limited to skills, experience, and specific work location.

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Design Manager

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