Customer Communications, Content Writer

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

• A Great Place to Work
• A CNBC Disruptor 50 in 2019 and 2020
• A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role

We’re looking for an organized and enthusiastic Customer Communications Writer to join our Content team. Our writers help to continuously define, craft, and deliver outstanding product, marketing, security, crisis, education, and regulatory required communications to our customers. The ideal candidate has a deep empathy for customers, believes in Robinhood’s mission, and knows how to define and deliver high quality content to a consumer audience. We’re looking for someone who loves learning, editing, coaching, being part of a team, and building strong cross-functional partnerships. Robinhood content is known for digestible content; the ideal candidate will share that knack and have a bias for brevity too.

Your day-to-day will involve:

• Writing and editing copy for customer-facing communications in collaboration with Product, Ops, Social, Comms, Brand, Marketing, and other teams, in the unique voice of our brand
• Managing, organizing, and prioritizing requests for customer communications with other writers and content operations managers
• Delivering a coordinated brand experience and helping to define and evolve the brand voice of Robinhood
• Maintaining consistent tone of voice across channels and write for various teams for internal messaging needs as needed
• Partnering with research and data to better understand our customers, their needs, wants, hopes—and writing to fit them
• Working with cross-functional counterparts, specifically legal and compliance teams, to get necessary approvals and sign-offs
• Tracking, analyzing and improving customer communication metrics over time

Some things we consider critical for this role:

• At least 3-5+ years of professional writing experience in a consumer-facing role
• Experience writing for cross-channel campaigns including email, in-app, push-notifications, etc.
• Ability to take sophisticated, technical information and turn it into compelling and easy-to-understand language
• Portfolio of work demonstrating creative and customer-focused copy for digital campaigns

Bonus points:

• Experience working both in-house or at creative agencies
• A meticulous attention to detail
• A love for puns

Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).