Copy of Senior Product Manager (Channels)

Senior Product Manager - Channels  | Remotely from the Netherlands or UK

MessageBird is transforming the way businesses communicate with their customers, and at the core of the platform, you will find our channel product offering. This includes OTT channels like WhatsApp, Google’s Business Messages, Instagram Direct Messages, Facebook Messenger and more.

As a Senior Product Manager focussing on Channels, you will drive the continuous improvement and expansion of up to three OTT channels. You will work closely with our partners to stay ahead of the curve when it comes to new channel feature development and driving adoption and continuous improvement of the channels you own.

You will be responsible for channel APIs that are available to external and internal customers that enable them to build omnichannel applications on top. You will work closely with PMs on the Applications side of the business, to ensure channel functionality can propagate throughout the platform.

What You’ll Do

• You will be responsible for delivering and maintaining API(s) that enable internal and external customers to gain easy access to one more OTT channels.
• You will work closely with channel partners to develop new channel features, ensure channels are easy to use and setup, and you will be the voice of our customers in partner settings.
• You will work closely with other product teams that will act as internal customers, bringing channel functionality into their applications, like Inbox and Flow Builder
• You will play a prominent role in defining the messaging and positioning of the channel, alongside Product Marketing, and will work closely with commercial teams to enable bringing the channel to market.
• Alongside engineering, you will ensure the channel(s) you own is available across the globe and is capable of handling high volume of traffic and throughput.
• You will be responsible for following market trends regarding the usage of the channel(s) you own, and crafting a strategy and roadmap that gives our customers the functionality they need to tap into the ever-evolving business messaging market.
• You will act as the voice of the customer in internal meetings, ensuring your colleagues understand customer needs, and the strategy as to how we’re going to meet them.
• Your strong stakeholder management helps you understand the priorities of your engineering, operations and business partners so that your roadmap has the right mix of platform and product priorities to support our value and growth goals.

What You’ll Bring

• A minimum of 5 years experience in Product Management, having successfully delivered complex API-first products
• A minimum 3 years experience leading high tech engineering teams to deliver complex technical solutions.
• You understand the world of Platforms, Ecosystems and APIs and can apply that understanding to build standout developer experiences.
• You have experience working closely with vendors, building on top of the functionality they give us access to, in order to bring a differentiated product to market.
• You have experience building highly scalable and reliable transactional platforms and communication solutions.
• You are insatiably curious and taking a look under the hood helps you learn and adapt.
• You have experience working in a fast-paced organisation with an agile product-engineering environment.
• Previous hands-on software development experience building scalable technical solutions.

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