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Back market

Content Designer (UX Writer) Intern

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Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 335M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

The Product Design & Research team at Back Market is passionate about informing and building interfaces with the user as our focus.  We zoom out to see the bigger picture, but also understand the devil is in the details.

We do this because we want to make the world a better place. After all, our goal is to offer more than just an alternative avenue to buy tech products, we want to do e-commerce differently. <3  

As part of our world-class team of content designers, you’ll work closely with product managers, designers, research, brand teams, and translators to explore the full user journey from end to end, making data-driven decisions, and keeping the user in focus.

You’ll craft meticulous content for a variety of UI surfaces and other essential user touch points such as FAQ articles.  You’ll eat, sleep, and drink our self-made glossary, taking every opportunity to instruct others on the correct usage thereof around the wider organization. And of course, you’ll partake in general word nerdery with us on the reg.  

Location is flexible: Paris, Berlin

Your Missions, if You Accept it:

  • Craft compelling and delightfully written communication for various parts of our user experiences
  • Collaborate with our existing content designers and writers to help with proofreading and editing all sorts of copy on deadline
  • Keep the needs of an international audience in mind, working with stakeholders and our Localization Manager to ensure our approach is adaptable in 16+ languages
  • Participate in research to understand our users’ challenges first-hand, and keep these learnings forever front-of-mind as you improve our experience
  • Dig into quantitative and qualitative data to discover opportunities to improve product copy, messaging, and signposting so our experiences and offerings feel seamless and delightful

You're at the Right Place, if:

  • You thrive in a fast-paced environment and like working with people from all types of competencies — from engineers and UX designers to marketeers and analysts
  • You have academic training in UX writing, content design, or technical writing and/or professional work experience in these areas
  • You have the ability to accept feedback gracefully and not take yourself too seriously
  • You have experience working with a house glossary and style guide
  • You can understand and adapt your writing to a brand tone of voice quickly
  • Native-level English skills is a must; proficient French is a huge bonus
  • Experience with product design tools is a plus, but not required (Figma, Miro, etc.)

1. How can I best prepare for the interviews? 
Research. There’s blogs, there’s social media accounts, there’s a lot to discover and, believe us, that information will not go unnoticed in the interviews.
Practice. It’s not a secret that a question “please introduce yourself” is something that will be the start of many interviews and this is surely something you can prep for, it will ease your stress! 

2. How do I know which team I’ll be allocated to? Which city?
Some teams are based in Paris, some in Bordeaux, therefore, it depends on this. You can share your flexibility in the application. Paris office (199 rue Championnet 75018) & Bordeaux office ( 123 Rue Lucien Faure, 33300). The offices are brand new & top-notch, I promise you :)

3. What is the application & recruitment process?
The application is straight forward - you attach your CV and answer some filtering questions. You choose the language you prefer to use in the conversations, except the initial call with HR. The rest of the process: 
- 30 min HR call with the recruiter (in English);
- 48 hours to work on a technical test;
- 30-45 minutes interviews (one of couple) to meet the team & evaluate your skills and cultural fit

4. Is the internship paid? What else is in the package?
Yes, indeed, the internships are paid. You also get meal vouchers, 6 days off throughout the 6 months & support for public transport expenses. And some discounts on Back Market’s platform, bien sûr! 

5. How are the interviews conducted?
Phone call with the recruiter and then video calls (we use Zoom!).

6. How are you dealing with the pandemic?
We coordinate the capacity of our offices to be careful & respectful to the national recommendations. Currently we are coming 2x/week to the office & constantly adapt to whatever the latest recommendations are. Internships cannot be full-remote (unless absolutely necessary due to the pandemic).

WHY SHOULD YOU JOIN US ? ✌?

Back Market can offer you the opportunity to gain invaluable experience in a scale up environment where everyday you can make a difference. 
With endless learning and growth opportunities, at the end of your internship you will be autonomous and ready to launch your career. 
We pride ourselves on having a supportive and open environment to help nurture and develop the skills needed for personal growth. 
Be prepared to have a lot of fun, we are an international, fast paced, open minded and friendly environment. 

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Internship contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Back market
Find the best deals on refurbished phones, laptops, and tech at Back Market. Up to 70% off when compared to new products. Free delivery, 1-year warranty, 30-day money back guarantee.
Website
Industry
Consumer Electronics, E-Commerce
Founded
2014
Size
251-1K employees

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