Content Designer

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

• Glassdoor Best Places to Work 2020
• TIME100 Most Influential Companies 2021
• Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

We're looking for a Content Designer to help build the best product experiences for our customers. The ideal candidate is excited about crafting product content that empowers people to understand investing, market conditions, and other financial concepts.

What you’ll do day-to-day:

• Partnering with design, product, and research to build delightful user experiences and shape the product roadmap
• Engaging throughout the product development process to improve the overall experience and ensuring consistency
• Creating and advocating for approachable language that best communicates our mission externally
• Developing frameworks, guidelines, and processes to help define and improve product content at Robinhood
• Balancing customer experience and business impact with speed and quality
• Incorporating user research into content decisions for product experiences
• Ensuring high quality content for our products in terms of simplicity, education, and delightfulness
• Contributing to our Help Center and developing customer support content
• Sharing your work with other Content Designers and providing feedback during weekly crits

About you:

• 3+ years UX writing or content design experience
• Eagerness to shape product direction from ideation to post-launch
• Excellent writing and editing skills
• Experience crafting UX content
• Experience defining, tracking, and reporting on content metrics and ability to communicate this effectively to the team
• Experience conducting content and comparative audits
• Ability to embody the Robinhood voice and advocate for the user
• Ability to translate technical concepts into concise, easy-to-understand language
• Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
• Experience working with designers, product managers, and user researchers
• A portfolio or selection of writing samples and past work to share

Bonus points:

• A keen sense of humor
• Personal or professional experience in finance or investing
• Familiarity working with compliance and legal teams during the content development and approval process

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).