Content Designer, Onboarding and Growth

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our Growth team is on a mission to acquire, convert and grow millions of merchants globally across Stripe’s full suite of financial products. We are a cross-functional team of engineers, scientists, marketers, designers and product managers that deliver the insights, algorithms, internal systems and tools, and user-facing experiences that fuel Stripe’s growth. In short, we make it easy for people to act on their interest in Stripe.

As part of the Growth Design team, you will design products that help bring new users into Stripe and take their first steps with our tools with the strongest possible start. This includes working on products that bridge our marketing and Dashboard experiences together, as well as key growth-related customer experiences (e.g., onboarding, product recommendations, and more). 

You’ll also be part of the broader Design team at Stripe, which works across many types of initiatives—from our brand voice to events, web and mobile products, primary qualitative and quantitative research, and even printed publications. And since Stripe’s main audience is other people who build products, we take pride in meticulously crafting user-friendly experiences.

What you’ll do

You might call yourself a UX writer, content strategist, information architect, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process. Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team.

Responsibilities

• Collaborate with designers, researchers, product managers, engineers, and marketers to deliver end-to-end experiences for new users
• Lead content discovery and planning, ensuring the right activities are prioritized to uncover users’ content needs
• Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, naming strategy, etc.
• Shape (and scribe) product narratives, onboarding flows, navigation schemes, and other microcopy
• Identify content testing opportunities and form experiment hypotheses
• Facilitate content critiques and workshops, advise copywriters and other partners on content execution, and create tools and templates to enable others to create their own great content
• Create, maintain, and implement style guides and shared nomenclature across Stripe

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience working as a content designer, UX writer, or content strategist
• Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
• Comfortable designing content across surfaces and channels, including web, email, and product interfaces
• Thinks in systems and is comfortable driving large-scale information architecture projects
• Writes using best practices for inclusivity and accessibility to reach users worldwide

Preferred qualifications

• Experience designing content for complex financial products