Content Designer - JSM

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and/or New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Jira Service Management (JSM) was recently recognised as "visionaries" by Gartner, and the team continues to drive forward our mission of becoming the service management tool for all teams. Achieving our mission goal will require carefully crafted content to support our customers as they use and master our tools.That means providing every customer just enough guidance for the task they need to complete with a dash of delight.

If that makes your eyes light up, you might be the one we're looking for.If you can explain complex features within tiny amounts of product real estate and communicate value in a compelling, clear, and effective way, come join our team!

be a member of a talented design squad made of product and content designers who work together to:

In short, the Config mission focuses on orchestrating all the experiences that an admin needs to consider when setting up and enabling their teams to start working.

Make a substantial impact at scale. We have more than 1M users worldwide, and large and small teams depend on JSM to do their work. As a content designer, you will be involved in everything from ground floor content strategy to UI copy. Your work will have incredible customer impact.

Tackle interesting, complex problems. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. You'll have the opportunity to help define the end-to-end experience of an exciting and critical area of our business along side your product design counterpart.

Collaborate cross-functionally with some of the industry's smartest (and nicest) people. Day-to-day you'll work on a multidisciplinary product team, collaborating closely with Engineers, Product Managers, Product Designers, Marketing Experts, and Analysts to champion the user experience in our products and ship high-quality work.

Be a true champion for our users. We take design seriously, and in line with one of our core values ("Don't F the Customer"), we're on a mission to become an experience-led company. We want to make our customers love how easily our products help them.

Help inspire a design team of diverse talents to do the best work of their life by contributing to our team culture.

Along with your resume, send or point us to examples or a portfolio of your work.Ideally, send us work that shows us your UX writing and long-form documentation experience.

Content Designers at Atlassian look at how we communicate with our customers as an end-to-end journey.We consider content to be a powerful and essential part of that journey.Our content experts work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.

Read more at Designing Atlassian.

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.