What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Content Designer job at Front

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

We’re looking for a Content Designer to join our growing Design team. You will partner with Product Designers, Researchers, and Product Managers across every surface of Front to craft engaging experiences for our customers. You will be an integral part of the Workflows, Insights, and User Management teams, building product interactions that help our admin customers better manage their teams and workflows in Front.

What you'll do:

Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX Writing
Craft and contribute to the Front product voice and style
Represent our users by offering a content strategy perspective throughout the product development process
Help our users feel at home in Front by using language that speaks to them and their needs
Regularly collaborate with designers, researchers, engineers, marketers, product analysts, and product managers
Manage multiple projects and competing priorities
Translate complicated concepts into clear in-product copy (navigation, notifications, errors, and more)
Create, maintain, and evolve content guidelines

What we're looking for:

3+ years of UX Writing experience
Ability to maintain high levels of quality in a fast-moving product cycle
Ability to understand and discuss strategy, metrics, and results
Low ego and an eagerness to give and receive constructive feedback in a transparent work environment
Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering
Great communication skills and the ability to clearly articulate your writing decisions and how they relate to the problem you’re solving
Deep empathy for users and a passion for solving their collaboration problems
Knowledge of accessibility best practices

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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Content Designer

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