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Front

Content Designer

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Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. 

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

We’re looking for a Content Designer to join our growing Design team. You will partner with Product Designers, Researchers, and Product Managers across every surface of Front to craft engaging experiences for our customers. You will be an integral part of the Workflows, Insights, and User Management teams, building product interactions that help our admin customers better manage their teams and workflows in Front. 

What you'll do:

  • Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX Writing
  • Craft and contribute to the Front product voice and style
  • Represent our users by offering a content strategy perspective throughout the product development process
  • Help our users feel at home in Front by using language that speaks to them and their needs
  • Regularly collaborate with designers, researchers, engineers, marketers, product analysts, and product managers
  • Manage multiple projects and competing priorities
  • Translate complicated concepts into clear in-product copy (navigation, notifications, errors, and more)
  • Create, maintain, and evolve content guidelines

What we're looking for:

  • 3+ years of UX Writing experience
  • Ability to maintain high levels of quality in a fast-moving product cycle
  • Ability to understand and discuss strategy, metrics, and results
  • Low ego and an eagerness to give and receive constructive feedback in a transparent work environment
  • Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering
  • Great communication skills and the ability to clearly articulate your writing decisions and how they relate to the problem you’re solving
  • Deep empathy for users and a passion for solving their collaboration problems
  • Knowledge of accessibility best practices
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Front
Front is a privately held San Francisco, California-based software company that develops a shared email inbox and calendar product.
Website
Industry
Collaboration, CRM
Founded
2013
Size
251-1K employees

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