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Atlassian

Content Designer

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Information is a powerful and crucial element of the user experience. If that statement makes your eyes light up, you might be who we're looking for!

At Atlassian, we look at the way we communicate technical information to our customers as an end-to-end journey. This journey begins with our customers and their needs, continues through the discovery and purchasing process to learning our products, and ends with just enough content to guide our customers or solve their problems.

This isn't a traditional technical writing role. As a member of the Design team, you'll be empowered to experiment with a variety of approaches to presenting and managing information.

This job is for someone who thinks bigger than traditional software documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. You're ready to be responsible for the information experience for their customer journey and contribute to projects that benefit the larger documentation community here at Atlassian.

On the first day, we’ll expect you to have:

  • Excellent writing and communication skills
  • Experience creating product documentation for technical audiences
  • Experience designing in-app copy
  • Experience working with multi-disciplinary teams including designers, developers, product managers, analysts, marketing, and customer support teams
  • Experience working in and managing documentation projects in an agile, fast-paced environment

It's great, but not required if:

  • A knack for creatively engaging with audiences
  • Experience working on cross-product documentation
  • Experience with conducting and using research insights to improve content-driven experiences
  • An ability to challenge yourself and others
  • Experience in improving or building information architectures and content strategies
  • Bonus points if you have experience working on developer or service desk documentation
We believe information is critical to any user experience. When you join Atlassian as a Content Designer (CD), you become part of the Atlassian Design organization. Content Design includes everything needed to understand, support, market, and use that product. You won't own all the content, but you'll help make sure the stories we tell are consistent and create a great experience for our customers.

Show us something

Along with your resume, send or point us to an example of great instructional or learning content that you've created.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Atlassian
Atlassian Corporation Plc is an Australian software company that develops products for software developers, project managers and other software development teams.
Website
Industry
Collaboration, Enterprise Software
Founded
2002
Size
5K-10K employees

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