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Intercom

Content Designer (6month contract)

Paid time off
Home office stipend
This job offer is closed.
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Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 

What's the opportunity? 🤔

Set the standard for making all internet business personal by leading with conversational design. By working with a company that has a deep love for content-first experiences, the work you do will impact how Intercom positions itself in the industry and how its content discipline scales.

As a valued member of the Growth Group you’ll be responsible for both the prospective customer and early user journey. You’ll help to drive product awareness, evaluation, adoption, activation and expansion – both in the product and by partnering closely with go-to-market teams. Playing a key part in defining how Intercom achieves its growth goals. 

You will do meaningful content design work at a highly admired product-driven company that's driving real change in the industry. You will be working with our product managers, designers, and engineers to ensure our product interface content serves our customers and helps our business thrive.

In this fixed term contract role for 6 months you’ll work alongside six product designers in the Growth Group, reporting directly to the Growth Group Design Manager. Your specific focus will be to transform our sign-up, onboarding, activation and purchase experiences.

We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are.

If you want to learn more about what it's like to work here, check out intercom.design and read what makes us different.

What will I be doing? 🚀

  • Understand the language at the heart of the product.
  • Use terminology that resonates with prospects and customers and give them the right information at the right time.
  • Help refine concepts and definitions within our system.
  • Create more efficient structures that help our customers do their jobs.
  • Evolve our tone of voice to make sure it always feels personal and considered.
  • Work hand-in-hand with designers, product managers and engineers, research and analytics, shipping iteratively every week.
  • Work across multiple projects simultaneously, using that cross-team vantage point to your advantage in driving coherence.
  • Collaborate with other in-house content professionals, PMM, Marketing, Editorial etc., to solve user needs at every touchpoint.

What skills do I need? 📖

  • Just like every designer, you’re a problem solver at heart - your medium is words.
  • You have a strong content and/or linguistic background.
  • You have a strong understanding of design, including behaviour patterns and system design.
  • You have an understanding of how to design simple user interfaces.
  • You’re able to think deeply about why and how language and interfaces work together, with a strong, clear point of view of the impact of language within design.
  • You have experience of various forms of testing to validating your work. 
  • You’re an excellent self starter who can deeply collaborate with designers and engineers.
  • You’re an excellent communicator and can display the rationale and value behind your work.
  • You’re organised and have worked in a fast paced, constantly changing environment.
  • You can balance the needs of multiple, simultaneous tracks of work.
  • You’re able to easily switch between thinking creatively and analytically.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. 

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Freelance contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Intercom
Intercom is a software company that specializes in business messaging, providing businesses with a way to chat with their customers.
Website
Industry
Apps, CRM
Founded
2011
Size
1K-5K employees

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