Associate Program Manager - Product Operations

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

In this role you will lead the continued build out of Lyft's wheelchair accessibility program, manage our most demanding and complex programs, and lead the execution of new supply and rider initiatives. The ideal candidate is analytical, organized, business savvy, and exceptionally driven. If you’re sharp, highly resourceful, like working on challenging business problems, and have an eye for collaboration and continuous process improvement, then we’d like to talk to you.

Responsibilities:

• Serve as the main point of contact, lead, and be responsible for Lyft’s end-to-end WAV operations (e.g. partner management, financial modeling, rider support, and driver onboarding process)
• Manage all of Lyft’s WAV programs by understanding and operationalizing complex regulatory requirements in high risk markets with stakeholder visibility and buy-in 
• Improve existing operational processes & build new projects from scratch to address gaps and achieve our OKRs
• Understand core business problems and independently lead deep dives to uncover new product and business opportunities across the platform and individual markets
• Act as a program manager to strategically plan and execute comprehensive cross functional projects from initiation to successful execution
• Navigate high stake situations with a high degree of uncertainty addressing risks and working with the leadership team to mitigate emerging issues
• Analyze and interpret qualitative and quantitative data using spreadsheets and other analytical tools to make data-driven decisions
• Communicate program status and report on key performance indicators to the leadership team and stakeholders

Experience and Skills:

• 5+ years of operations experience in a high growth startup or tech environment, preferably with a Product Operations background 
• Proven ability to build projects/processes from scratch & implementing them to solve difficult business problems
• Data oriented with demonstrated analytical proficiency and skills (proficiency with Excel required; proficiency with SQL preferred)
• Experience initiating and leading cross-functional initiatives & collaborating closely with many team members, including Legal and Compliance teams
• Ability to generate hypotheses and successfully manage multiple and sometimes conflicting interests.
• Strong sense of ownership and curiosity to challenge assumptions
• Organized and detail oriented - able to track and lead multiple ongoing and wide-ranging projects
• Ability to craft a compelling story and concisely present recommendations across teams

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

This role is work-from-anywhere, excluding the following states and territory: Alabama, Arkansas, Delaware, Iowa, Kansas, Maine, Mississippi, Nebraska, New Hampshire, North Dakota, Oklahoma, South Dakota, West Virginia, Wyoming, Puerto Rico.

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

For candidates living in Colorado the expected base pay range is $118,250-$139,150 and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.