What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Associate Product Operations Specialist position?

The suggested salary for this position is $134,900-$180,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Associate Product Operations job at Scott's Cheap Flights

About the role

As an Associate Product Operations Specialist (Flight Expert), you will be an important contributor to the growth and continued improvement of the Product Operations Team at Scott's Cheap Flights. You will closely collaborate with our team to source, package, and publish flight deals that help our millions of members pay less to travel the world while using your industry and product expertise to help level up all aspects of Scott’s Cheap Flights product. You will work with a team dedicated to ensuring our members have a positive experience that is unique to our product, while actively participating in the development of future SCF products.

Why we're hiring for this role now: As the world's favorite cheap flight alert platform, we're constantly looking for ways to improve our members' experience. By hiring an Associate Product Operations Specialist we will bring a passionate, energetic team member into the engine that drives SCF’s core product: the flight deal. Simply put, Product Operations Specialists are the people behind the deals, and as the company and our product offerings grow we're focused on having a strong, dynamic team of Flight Experts to ensure the SCF personal touch our members love is evident throughout our products. You will report to the Product Operations Manager Willis Orlando.

In the short term, you will

Learn about how our product is produced and gain an understanding of the technical tools involved
Learn about our members, with the goal of deeply understanding them, participating in regular member interviews
Develop your existing understanding of the flight industry and pricing patterns, along with recognizing shifting route and pricing trends
Regularly uncover the best flight deals departing from 182 airports across the United States and share these with members
Craft detailed, informative deal emails while staying true to the Scott's Cheap Flights brand/voice
Independently produce work product that expeditiously delivers value to every member
Be mindful of world events and their impact on our members' travel experience
Think critically about and participate in discussions designed to improve current Product Operation tools, processes, and procedures

In the long term, you will

Become an expert on our members and translate their wants and needs into product and process improvements
Identify and implement scalable solutions to improve our deal sourcing and deal prioritization
Be an integral component of our product squads, bringing a deep understanding of flights, pricing, and our deals product to product planning processes
Independently use appropriate qualitative and quantitative data points to shape deal thresholds and deal targets
Work on projects designed to improve the processes and tools used by the team on a daily basis

What you know

You have a demonstrable passion for travel and helping people travel, and are able to speak to extensive experience searching for cheap flights, for personal or professional purposes.
You have experience in the travel industry and/or familiarity with the intricacies of travel including airports around the world, airlines, and fare rules.
You have a strong understanding of normal flight prices from US airports and a sense of trends within these prices.
You’re agile. You’re able to quickly and seamlessly manage change.
You’re a self-starter who is able to follow processes, use good judgment to make on-the-fly decisions, and produce work product independently, without detailed oversight.
You have excellent written and verbal communication skills and a keen eye for catching spelling and grammatical errors.
You’re legally authorized to work in the United States and able to work US hours.

Preferred:

You have previous experience producing professionally written content under a time deadline.
You have previous product development experience.
You have a prior history of demonstrated success in a remote startup, hyper-growth technology environment.
You’re based in the Mountain, Pacific, or Hawaii time zone.

Who you’ll work with

Willis Orlando, Team Lead. Daniel Burnham, Senior Product Operations Specialist. Lousson Smith and Molly Anderson, Product Operations Specialists.

Why you might love working here

The salary for this role is $50,000 + equity.
100% remote work environment, so go ahead and bring your dog to work or wear your PJs to the office!
$500/Quarter Remote Work Stipend
$75/month Physical & Mental Wellness Stipend
Open vacation policy, with a 3-week minimum!
Comprehensive health, vision, dental, and life insurance
401(k) with a 5% match
Up to 12 weeks of paid family leave
No Meeting/Flex Fridays
Meetup stipend when you cross paths with a co-worker
Continuing education & development reimbursement
Yearly team retreat (In March, we went to Charleston. In September, we went to Zion National Park!)
Challenging problems to solve and an awesome team to collaborate with every single day

We want you to bring your authentic self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social or ethnic origin; past or present military service; sexual orientation; socioeconomic status; race; religion or belief.

‍If you require reasonable accommodation or assistance for any part of the interview and employment process, please contact us at [email protected] and let us know the nature of your request.

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Associate Product Operations Specialist