What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Associate Product Manager, TaxCycle position?

The suggested salary for this position is $146,350-$211,550*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Associate Product Manager job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As an Associate Product Manager you will be responsible for supporting customer and business valuein parts of new and existing products. You will be responsible for the TaxCycle compliance release calendar to ensure the organization can efficiently deliver throughout the tax season; seeing the product released on an agreed upon schedule with the content and feature functionality that proactively addresses taxpayer needs. You will participate in the management of products end-to-end,from early-stage research and ideation, through to implementation and improvement over time. Yourimpact will be measured by key commercial, team, and customer success metrics.

What you’ll do

Be responsible for the TaxCycle compliance release calendar to ensure the organization can efficiently deliver throughout the tax season; seeing the product released on an agreed upon schedule with the content and feature functionality that proactively addresses taxpayer needs
Plan, progress and deliver releases throughout the tax development season
Collaborate and plan with the Director of Product Development at TaxCycle and other key internal stakeholders
Participate in establishing team delivery cadence and rituals, often facilitating these
Utilize your knowledge in experience in determining priority updates for multiple products
Effectively communicate release priorities to product development team
Network across Xero to understand how products fit into Xero's strategy, objectives and future
Participate in customer research, collecting insights and validating understanding
Monitor and address key client issue trends or concerns
Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
Participate in defining the scope of the customer problem and frame possible solutions to test, validate and refine
Participate in developing a strategy for the product line, to support securing funding, resourcing and leading the annual and quarterly OKR process.
Aid in managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
Provide input for product roadmaps to execute on the product strategy, and can manage a product to its roadmap
Work collaboratively with the broader product team to ensure effective and timely launches
Support the overall commercial & customer results of the product line, highlighting opportunities to intervene if required
Working alongside other members of the Product team, assist in monitoring and analyzing the ongoing performance of a product along with making recommendations/decisions in terms of required updates
Determine where improvements to the existing product can be made or scheduled
Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
Working alongside other members of the Product team, provide support for managing a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Success looks like

Your work is contributing to team OKRs
You understand our customers and their problems
The product team are following their rituals and continually improving their delivery performance.
The product roadmap is being executed according to plan and you are focused on the most important initiatives and deliver timely and comprehensive product updates
You demonstrate and amplify Xero’s Values

What you’ll bring with you

Love customer problems
Seeks out and analyzes research to better understand customer problems
Supports experiments to validate solution options with quantitative and qualitative evidence
Formulates potential solution options to solve customer problems
Designs and runs experiments to test and validate solution options
Adapts and effectively manages continually evolving industry services and product requirements

Look to the future:

Able to articulate the product’s value, functionality, and competitive industry trends
Supports development of a product strategy and roadmap in line with Xero’s strategy to guide product decision-making and long-term goals
Has input into generating new ideas to drive more innovative and creative products

Work the Xero way:

With support from your team, effectively groups and prioritizes stories, bugs and tasks, demonstrating you understand how to manage both team capacity and release timeframes
Effectively applies and advocates for Xero’s product management ways of working to improve team operations
Effectively supports the management of releases, including developing accompanying assets, to deliver incremental value to the customer

Demonstrate commercial acumen:

Identifies and estimates market / segment size in terms of potential customers
Articulates the product’s success criteria in appropriate forums to support team decision-making
Actively participates in discussions on the commercial, customer and product
implications of a team’s workActively engages in researching and solving client reported issues and identifies underlying trends

Do it together:

Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
Actively collaborates with other functions to drive successful collaboration on products and outcomes

Explore the data:

Conducts objective and accurate analysis, making logical and defensible inferences where data is incomplete
Communicates data and insights to stakeholders
Integrates data from multiple systems, sources, and people to deliver new insights to the team

Product or project management skills

Understanding of a software development environment
Experience planning and facilitating meetings
Experience collaborating with diverse stakeholder groups
Experience with small business software desired but not a must
Experience in accounting/taxation industries beneficial but not a requirement

Why Xero?

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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Associate Product Manager, TaxCycle

What you’ll do

Success looks like

What you’ll bring with you

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