Associate Product Manager

We are seeking a skilled and detailed-oriented Student Information System (SIS) Specialist to manage, maintain, and enhance SIS Integrations with Brightspace LMS. This role will focus on SIS Integrations to begin and has a potential to expand to other integrations with Brightspace LMS. This role involves ensuring the integration operates efficiently and provides a seamless experience for D2L customers. The ideal candidate will have technical expertise, problem-solving skills, and a strong understanding of educational data and processes. This role will closely work with the Product Manager responsible for Integrations and will influence the product enhancements. 

Responsibilities:

System Administration: 

• Manage, configure, and maintain the SIS Integrations with various SIS vendors (either direct integrations with Brightspace LMS or via middleware platforms) on sandbox environments. 
• Conduct regular system audits to ensure data integrity, accuracy and compliance. 
• Document the SIS Integrations. 
• Partner with Implementation Consultants to document customer specific SIS configurations. 

User Support and Training: 

• Provide technical support to end-users, including customers and internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers) 
• Develop and deliver training sessions and materials for internal D2L teams (Support, Technical Account Managers, Implementation Consultants, Trainers) 
• Serve as the primary point of contact for SIS-related inquiries and troubleshooting. 
• Document common user errors. 

System Enhancements and Integration: 

• Partner with Product Manager on SIS Integration Enhancements 
• Identify opportunities to improve system functionality and streamline workflow 
• Stay on top of release notes of SIS vendors and middleware providers 
• Test and implement system updates, new features, and upgrades. 

Collaboration and Communication: 

• Works closely with the SIS Product Manager and relays the institutional needs for SIS Integrations. 
• Engages with other stakeholders to gather input. 
• Work with middleware platforms on support tickets. 
• Participate in cross-departmental initiatives to improve processes and workflows. 

Experience and Education Recommendations:

Education and Experience: 

• Bachelor’s degree in information systems, Computer Science, Education or a related field. 
• 2+ years of experience managing or supporting Student Information Systems or similar platforms 

Technical Skills: 

• Proficiency in SIS platforms (e.g., PowerSchool, Infinite Campus, Ellucian, or similar). 
• Familiarity with system integrations, APIs, and data migration processes. 
• Experience with data analytics tools, SQL, or reporting software is a plus. 

Soft Skills: 

• Excellent problem-solving and critical-thinking abilities. 
• Strong communication and interpersonal skills to collaborate with diverse stakeholders. 
• Detail-oriented with a commitment to maintaining data accuracy and documentation.