Associate Product Designer

Team Description

Pendo is a multi-app platform that gives users a better understanding of how their targeted applications are being used. Pendo gives product teams a better understanding of their own product and how it’s being used. 

The Platform team focuses on the underlying technology that powers the Pendo platform and will be building for Pendo developers, customer and third-party developers, as well as Pendo end-users. The designer within Platform is responsible for working with Product and Engineering counterparts to shape these ideas and to provide iterative, data-driven solutions that are useful, usable, accessible and lovable. You will be focused on features that touch the entire Pendo platform such as Settings, Admin controls, APIs, and integrations.

Role Responsibilities

• Knowledge of prototyping, interaction design, visual design, user research
• Learning to influence roadmaps and product decisions with customer insights.
• Learning to clearly articulate the platform vision and initiatives to product teams and stakeholders.
• Learning to craft end-to-end user experiences grounded in customer insights, data, business goals
• Knowledge of working with design systems
• Knowledge of working with multi-office and/or distributed teams
• Desire to strengthen the chemistry, diversity, and inclusiveness of our team
• Become intimately familiar with Pendo as a product.
• Enabling broader support for Pendo users of languages outside of English
• Delivering deeper understanding of user activity month over month 
• Expanding visitor reporting to include better support for revenue insights
• Optimizing new customer setup and account configuration for all customers

Minimum Qualifications  

• Empathetic, and have a genuinely collaborative attitude
• Curious and enthusiastic about solving people problems
• Comfortable with all aspects of product design: user research, prototyping, interaction design and visual design
• Deep understanding of the fundamental principles of product design
• Passionate about product innovation
• Experience working closely with Product Managers and Engineers to ship real product
• Design and deliver end-to-end user experiences that are grounded in customer insights, business goals and technology
• Data-driven—use data to inform design decisions
• Strong communication and presentation skills
• Comfortable and motivated by work in a fast-paced, rapidly growing organization.

Preferred Qualifications: 

• Experience designing for analytics and/or with creating data visualizations
• Ability to code html/css
• Experience working with multi-office and/or distributed teams

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in:

Raleigh, NC - USD $77,500 - $84,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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