Associate Product Designer

About the opportunity

We are looking for Associate Product Designer(s) to join N26’s UX Team and the Assistance segment.

In this role, you will be working in a cross-functional team to collaboratively deliver great user experience of our product offering(s). You will report to our Heads of UX within the Assistance segment. 

This is us

N26’s UX Team is part of the larger Product & UX organization. We are a multidisciplinary team of 40+ talented individuals (known as “UXers”), who practice Product Design, User Research, UX Writing, and Design Operations. Most of our UXers are distributed across various cross-functional teams, looking after different product verticals. Our team is based in Berlin and Barcelona.

Assistance segment mission is to build platforms and capabilities to allow N26 to have a more enriched relationship with customers in the channels they choose.

Designers in the Assistance segment work on three main streams of work:

• Self-serve support - focusing on reducing the need for customers to contact N26 internal teams, by delivering best in class support channels experience such as chat, email and help center.

• Staff-led support - focusing on improving N26 Service Experience and reducing time to resolve customer issues, by optimizing internal teams processes and tools.

• Investigation and reporting - focusing on finding opportunities across the investigation journey to reduce false positives, increase operations efficiency and provide reliable reporting to the banking authorities.

This role will be focused on the Staff-led support, improving the experience of our internal tools based on internal user feedback and actively contributing to the N26 Web design system. 

This is you

• 1+ years designing digital products as part of a cross-functional team in an agile ecosystem

• You have some experience in some or most of the following: Conceptual design, wireframing, process mapping, UI prototyping, detailed design, usability testing and implementation

• An understanding of business that is equal to your understanding of product owner needs

• Basic understanding of both business needs and tech constraints that is reflected and considered into the design

• Experience with industry standard design and research tools (Adobe CC, Sketch, Figma, InVision, Lookback, User testing etc…)

• Good communication skills and ability to articulate your design decisions

As Associate Product Designer at N26, you will…

• Contribute to the N26 Design System. Work closely with senior designers on maturing our design system library and guidelines

• Work with agile processes in close collaboration with product management, engineering, data analytics and other stakeholders

• Turn user problems detected across all feedback channels into product opportunities. Work together with product managers and engineers to oversee the development of a product from problem definition, concepting to launch

• Increase the level of delightfulness. Design mobile and web interfaces that are incredibly simple, elegant, and enjoyable for users

• Help the organization understand the needs, challenges and wishes of customers today and in the future

What’s in it for you

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sound good? Apply now for this position.

* Please note that we can only consider applications with portfolio (in English) *

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.