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The contract for this position is a Apprenticeship contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

[Apprenticeship] UX Research job at Manomano

At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?

Join us in this tremendous adventure !

ABOUT

Launched in 2013, ManoMano is the European leader specialized in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 4000 seller partners, 16 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.

ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.

ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently, in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.

We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 3 offices (Paris, Bordeaux and Barcelona).

As a DIY European leader, we have a strong mission : we are free to invent a sustainable future and committed to build it today; together with our employees, partners and customers we are hands-on to improve our homes for tomorrow.

We are free to invent a sustainable future because we have the freedom to decide on the course of our business: we are trend-setters, and we want to be the builders of a more sustainable, exciting and living future.

We are committed to build it today because there is an emergency regarding our planet. Together with our employees, partners and customers we are part of an ecosystem: the more we embark, the more it will lead to an enhanced impact.

We are hands-on because we are doers and committed builders, it’s in our DNA. Make our homes better for tomorrow is at the heart of our business, at the heart of our lives and one of the biggest levers of positive impact on people’s carbon footprint.

OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and responsibility. At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?Join us in this tremendous adventure !

The Design team is part of the Growth & Marketing department at ManoMano and work closely with Product and IT teams to imagine & deliver the new ManoMano experience for tomorrow.

Currently, almost 15 designers and 2 UX researchers are working together in order to design and deliver best-in-class products & services to our users & customers, and support ManoMano ambitions.

We are looking for a UX Research Ops Apprentice to join the UX Research team (within the Design team), and work on our e-commerce B2B/B2C/Sellers platforms for our users & customers.

The ideal candidate will have a first experience expanding, and implementing UR processes & culture in order to support a user-centric mindset. Additionally, the candidate will possess an exceptional ability to collaborate across large teams.

This role reports to the UX Researcher Lead.

Responsibilities

Responsible for scaling and democratizing UX research and for helping UX Designers and Product Managers in their UX research activities by:

1 - Coordinating with all the internal stakeholders to gather the useful information or data we already have to frame the project and adapt the methodology:Gather insights from previous research.

Gather qualitative customer feedback with our UXR tools (Chattermill, Hotjar).

2 - Taking in charge the participant recruitment to organize qualitative interviews, user tests, surveys, concept tests, focus groups...

3 - Take part in studies by assisting UX Designers and Product Managers: take notes during user interviews or user tests, analyze the data.

4 - Play an active role in making UX research shine among all the teams to make sure that business and Product decisions take into account users’ needs :Update our research repository and knowledge spaces to make sure they’re always up to date with fresh and relevant information that will be useful for teams.

Help organize UXR events (IRL or remote among the company to share this knowledge and make some pedagogy about user research and user needs.

6- Support the Research Ops Team’s activities by:Organizing creative internal events to favour the sharing of knowledge, experience and ways to improve our practices.

Update our UX Research Center with useful and standards documents to facilitate and speed up the organization of studies.

Keep an eye on best UXR tools, practices, creative alternative ways of doing research, evolutions that should be worth sharing to make the UXR team grow and get better !

Desired Skills & Experience

Following a master’s degree or equivalent in user experience, user research, service design or similar

Empathy towards users, with a strong willingness to understand their path, needs and difficulties

A strong team player, collaborative and willing to find solutions

Someone pragmatic and problem-solving oriented

Demonstrated sense of service

Communication skills to be excellent in both verbal and written form (French and English)

Familiarity with UX design & service design methodologies

Background in social sciences, cognitive science is a plus

About you

Full of empathy for users

A self-starter who’s problem-oriented, strategic, passionate and thoughtful about their work

Be able to manage multiple simultaneous projects with ease, a drive to take initiative beyond your normal duty, strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyzes.

Eager to be part of a fun, fast-paced environment in a hyper-growth context

Ability to challenge the status quo and envision innovative ways to look for problems

Sounds like you?

Let’s get in touch!

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights.

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to [email protected].

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

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[Apprenticeship] UX Research Ops Assistant (1 year, based in Paris)

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