2024 Graduate Design Researcher (Melbourne)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

- Full-time working rights

- Fewer than 12 months professional working experience in relevant industries

- Availability to start full-time in February 2024

For more information, head over to our grad and intern website: https://www.xero.com/graduate/

As a design research graduate you will research, analyse and share insights about attitudes and behaviours of people that use Xero, as well as those who don’t yet, but might in the future. 

You’ll learn about people’s lives outside of their interactions with Xero, and observe their experience using Xero. You’ll identify where people get stuck and why. You’ll help the wider business focus on the most critical user problems and opportunities that we can address – then help to inform the most delightful and effective experiences.

As a graduate design researcher, you’ll develop research plans, conduct studies, analyse results, and report back actionable findings. You’ll have the opportunity to broaden your skills in a wide range of research methods including deep-dive interviews, concept and usability testing, surveys, and more. Throughout the research process, you’ll be working collaboratively with people from research, design, engineering and product in cross-functional teams.  

You’ll be a great listener and able to put yourself in other people’s shoes. You’ll have an analytical side and a knack for crafting beautiful user experiences.

We’re looking for applicants with a degree in a relevant field such as design, anthropology, psychology, or any field with a research focus.

Ideally you’ll:

- be an excellent communicator and team player

- be a problem solver who can take a logical, analytical approach while being user-focused

- be a creative, agile, motivated and passionate person

- like to question the status quo and take initiative

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.