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VP Product Management - Comms Platform Customer and Developer Experience

Full-timeProduct Manager$285,000-$305,000 Remote
Parental leave
This job offer is closed.
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See yourself at Twilio

Join the team as our next VP Product Management - Comms Platform Customer and Developer Experience. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As the VP Product Management - Comms Platform Customer and Developer Experience,  you are at the helm of both of the customer journeys for Twilio's flagship Programmable Messaging Product as well as a suite of high growth products targeting marketing, security and growth teams.  We're seeking an innovative and experienced product leader with a track record of driving new product capabilities from concept to successful delivery and market leadership. You will lead a high performance team of product managers to engage customers, set strategy, define roadmaps, and work with engineering to deliver and guide execution to ensure value realization and business impact. Leveraging your proven track record of scaling products across consumer, enterprise and developer APIs, you are expected to work with senior level customer partners to drive adoption. The role is highly cross-functional and requires a leader that enjoys navigating ambiguity, working in a fast-paced environment, aligning exec partners, collaborating with teams across time-zones and thinking globally. 


In this role, you’ll:

  • Own the product vision for how developers and customers engage with core messaging products- Ensure that it aligns with the overall product and company strategy. Be a specialist on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going. Get results by approaching everything with drive and energy with an eye on both the bottom line and customer success.
  • Drive product lifecycle - Collaborate with engineering, user experience, documentation, infrastructure and go-to-market teams to drive the product lifecycle from concept to customer success. Work optimally with customers, partners, executives, stakeholders, and our technology teams to build a well defined and integrated roadmap to deliver on the vision. 
  • Champion the strategy - Work with go-to-market teams, product marketing, sales, services, and enablement teams to establish thought leadership in the market
  • Represent the customer - Be the champion and voice of customers. Build impactful, personal relationships with customers, engineering teams, and the field. Bring the customer’s voice into the creation process.
  • Think Strategically - Know what it takes to give our product and platform a competitive advantage. Operate both strategically and tactically in a dynamic environment. Develop relevant, sustainable solutions. Align the right resources to the task at hand; foresee and plan around obstacles.
  • Analyze and synthesize broad, cross-business or cross-discipline information that leads to breakthroughs or significant insights.
  • Lead and collaborate across teams - We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and partners. This role requires many cross-functional team initiatives. A collaborative approach and demeanor is important.
  • Mentor and develop the product management team for the next phase of growth for the business. Lead the organization to evolve to a results-oriented, innovative, best-in-class product organization.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 15+ years of product management experience building large scale products across a combination of consumer marketing, growth and security products.  
  • 10+ years people management experience
  • Leadership DNA - validated ability to excite and lead successful cross-functional initiatives
  • Track record of delivering impact with multiple product lines at all stages of maturity (pre-product market fit, growth and at significant scale)   
  • Experience leading or building for consumer growth teams.
  • Data-driven and outcomes oriented
  • You have strong attention to detail and are comfortable handling multiple ongoing initiatives with varying priorities, deliverables, and deadlines
  • Excellent written and oral communication skills and experience with high-level business and deep technical discussions
  • Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits
  • Passionate about the customer journey and the customer experience
  • Experience in the Consumer Growth, Marketing, CPaaS, and Identity domains
  • Bachelor's degree from an accredited university, or equivalent experience


This role will be based in remotely within North America or within one of our North American offices

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Location dependent information

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $285,000 - $305,000
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the VP Product Management - Comms Platform Customer and Developer Experience position?
    The suggested salary for this position is $285,000-$305,000
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Enterprise Software, Messaging
5K-10K employees

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