Vice President, Product Management, Self Serve and Partners

​​See yourself at Twilio.

Join the team as our next VP Product Management - Self-serve and Partners at Twilio.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As the Vice President of Product Management for Self-Serve and Partners, you will be responsible for driving the strategy and execution of our self-serve product offerings and partnership initiatives. Reporting directly to the Chief Product Officer, you will lead a team of product managers to build and enhance our self-serve platform, including the development of a new marketplace with partners. Additionally, you will be tasked with streamlining billing and payments through the creation of a commerce platform, as well as optimizing the onboarding process to improve developer experience and grow the self-serve business.This is an exciting opportunity to make a significant impact and shape the future of our company in a dynamic and rapidly evolving industry landscape.

In this influential position, you will lead a team of highly skilled product managers, empowering them to innovate and drive the evolution of our self-serve platform to meet the evolving needs of our customers and partners. You will provide strategic guidance and oversight throughout the product life cycle, from conceptualization and development to launch and ongoing optimization.

The role is highly cross-functional and requires a leader that enjoys navigating ambiguity, working in a fast-paced environment, aligning exec partners, collaborating with teams across time-zones and thinking globally.

Responsibilities

In this role, you’ll:

• Own the product vision for how developers and partners engage with Twilio products- Ensure that it aligns with the overall product and company strategy. Be a specialist on the domain, the market, the trends. 
• Evangelize the vision constantly so all partners are aligned, have context and understand where we are going. Get results by approaching everything with drive and energy with an eye on both the bottom line and customer success.
• Drive product lifecycle - Collaborate with engineering, user experience, documentation, infrastructure and go-to-market teams to drive the product lifecycle from concept to customer success. Work optimally with customers, partners, executives, stakeholders, and our technology teams to build a well defined and coordinated roadmap to deliver on the vision.
• Champion the strategy - Work with go-to-market teams, product marketing, sales, services, and enablement teams to establish thought leadership in the market
• Represent the customer - Be the champion and voice of customers. Build impactful, personal relationships with customers, engineering teams, and the field. Bring the customer’s voice into the creation process.
• Think strategically - know what it takes to give our product and platform a competitive advantage. Operate both strategically and tactically in a dynamic environment. Develop relevant, balanced solutions. Align the right resources to the task at hand; foresee and plan around obstacles.
• Analyze and synthesize broad, cross-business or cross-discipline information that leads to breakthroughs or significant insights.
• Lead and collaborate across teams - We win or lose as a team. Product Managers play a meaningful role in crafting alignment between engineering teams and partners. This role requires many cross-functional team initiatives. A collaborative approach and demeanor is important.
• Mentor and develop the product management team for the next phase of growth for the business. Lead the organization to evolve to a results-oriented, innovative, outstanding product organization.
• Foster a culture of collaboration, accountability, and innovation within the product team and across the organization.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 15+ years of product management experience building large scale products across a combination of consumer marketing, growth and security products.
• 10+ years people management experience
• Leadership DNA - validated ability to excite and lead successful cross-functional initiatives
• Track record of delivering impact with multiple product lines at all stages of maturity (pre-product market fit, growth and at significant scale)
• Experience leading or building for consumer growth teams.
• Data-driven and outcomes oriented
• You have strong attention to detail and are comfortable balancing multiple ongoing initiatives with varying priorities, results, and deadlines
• Excellent written and oral communication skills and experience with high-level business and deep technical discussions
• Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits
• Passionate about the customer journey and the customer experience
• Experience in the Customer Growth, Marketing, Cloud, Developer tools, CPaaS, and Identity domains
• Bachelor's degree from an accredited university, or equivalent experience

Location

This role will be based remotely within North America or within one of our North American offices.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What we offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, New York, Washington State, or California: $348,000 - $410,00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.