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UserTesting® was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to merge with Thoma Bravo portfolio company UserZoom. The combination is now operating under the UserTesting brand at $300M in revenue and growing, supporting both the UserTesting and UserZoom product lines. UserTesting is headquartered in San Francisco, California, with regional offices in Atlanta, Denver, Barcelona, Edinburgh, London, Manchester, Paris, and Singapore. A trusted company by top brands for 15+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world’s top 100 most valuable brands according to Forbes.
A leader in video-based human insight and UX research, we believe the path to human understanding and great experiences starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We’re for capturing the kind of human responses that don’t show up in a spreadsheet. This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.
Using our powerful software combined with the industry’s most diverse contributor network, our customers can quickly target their audience, and get a vivid, first-hand view of what their customers are thinking and experiencing with Customer Experience Narratives (CxNs), make decisions with confidence, and measure impact. UserTesting’s industry-leading solutions enable companies to get rapid feedback and UX insights on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more. A recent Forrester study found the ROI of using UserTesting to be 655%!
We’re proud to have been named to the SF Business Times Best Places to Work in the Bay Area 2022, Inc. Best-Led Companies of 2022 and the Fortune Best Workplaces in the Bay Area 2022 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding!
The Opportunity:
Help us improve product usability and adoption through consistent, conversational UX writing! As a UX Writer at UserTesting, you'll design with words as part of a collaborative team of Designers, Product Managers, Marketers and Engineers.
This role is based in Edinburgh or Barcelona, but we’re open to consider profiles that work remotely from anywhere in the UK or Spain.
Responsibilities
- Use writing and editing skills to craft UI text that is easy to understand, engaging, and delightful.
- Facilitate user navigation, as well as onboarding, task performance, error messages, instructional materials, and other components of the end-to-end user experience, with well-crafted content.
- Collaborate with Design, Product Marketing and Product Management to enhance the user experience of the product through quality content.
- Conduct UX Research to test designs and terminology, analyzing user feedback and activity, and iterating to enhance the user experience.
- Collaborate with engineers, marketing, product managers, customer support, and other stakeholders. Influence and adapt to stakeholders and their feedback.
- Drive vision for product language and content across our products and ensure a cohesive product narrative. Document your strategies with guidelines, and collaborate to evolve the team’s best practices and writing principles.
- Manage other translations and localizations while ensuring the voice, tone and desired message.
- Document content and translations for developers and external stakeholders.
Required Skills / Attributes
- Exquisite written and verbal English communication skills.
- Experience in user-focused writing for digital interfaces including work in software, digital agencies, or other relevant product areas.
- +3 years of relevant industry experience (UI/UX writing, content strategy, communications, design or technical writing).
- High organizational skills, dedication and ownership, with the ability to work on multiple projects and deliver refined content in a short time.
- Attention to detail.
- Demonstrated passion and commitment to quality.
- High communication and teamwork skills.
- Be open to receiving feedback and constructive criticism.
- Eager to learn, collaborate, and work with feedback from the design team and cross-disciplinary partners
Preferred
- A web portfolio of UX-focused writing work
- Experience working with distributed teams
- Experience working in Agile environments
- Experience with localization and accessibility best practices
- Familiarity with user experience research principles and practices and how to use data to provide informed user insights
- Experience working with content and translation management systems such as POEditor, Phrase or OneSky
- Familiarity with Design software and tools such as Sketch or Figma
Education and Experience
Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the UX Writer position?The suggested salary for this position is $114,200 - $165,400*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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