What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

UX Writer Lead job at Pleo

Join us at Pleo!

The world of finance is full of jargon. The good news is that Pleo is not strictly a finance product. We're used by thousands of people as a means to buy the stuff they need to do their job. The exchange of money for goods and services is a part of this. A more significant factor is knowing what you can buy, how to buy, and what to do once you've bought it.

It's Pleo's place to be clear and understandable. Sure, there are spaces to inject a bit of our brand voice – but not at the expense of clarity. Pleo is a means to an end; we get out of the way.

Naturally, most of our product strives for ultimate simplicity, but simplicity is complicated. Often we have to translate a complex business process into an easy interface – and in that interface, copy plays an integral role in its success. This is why our UX Writer Lead position is in the design team, working hands-on with designers to figure out the solution.

The Role

The first full-time writer in our product team – with lots of room for career growth as the discipline grows within our company
Create clear, consistent, and impactful copy across all of our product interfaces
Work closely with our brand content writers to reflect Pleo's brand in our product where appropriate
Improve the writing capabilities of our Product Design team with processes, practices and education
Take part in design reviews and give feedback and coaching when needed
Make data-informed decisions around writing and its impact
Collaborate with product managers, strategists, engineers, and researchers
Educate the broader organisation, from sales to support, around proper product terminology
Work with other writers from our Brand team to define and implement tone and voice standards
Freedom to define your own approach for bringing great copy into our product and culture

Who are you?

A fluent English speaker
Experience in UX writing
Ability to take complex concepts and make them easy to understand using simple, human words
Ability to find potential problems that our customers might have with our copy / designs
Experience working with software development, quality assurance, product design, marketing, and sales teams
An eye for human-centric design and UX writing best practices
A curiosity for how things work and a desire to make them better
Familiarity with customer research

UX writing Pleo

It has somewhat of a mottled history. A product released initially in English, but founded by a Dane and an Italian, built by a Slovenian and a Faroe Islander, then tidied up in places a few years later by me, an Englishman (Hello!). Let's say the copy in the early version of the product was a little all over the place. There are still signs of this legacy today, and whilst occasionally amusing, it doesn't give the best impression to our customers who just want to get stuff done.

The cultural melting pot issues don't stop there either. Today, UX writing mainly falls in our Product Designers' laps – of which only a handful are native English speakers. This leads to a lot of inconsistency and sub-optimal writing. The issue is compounded when these lines are then translated into other languages by our translation team.

There is a great opportunity here to define how you want to work and how you want to ensure only the best of the best copy gets read by our customers; copy that is part of the solution and not just some icing on top.

It's nerve-wracking writing for a writer. Please see any mistakes in this post as a deliberate tactic to trigger you.

And here are some nice gestures that we do

Get your own Pleo card, which means full autonomy and no out-of-pocket spending
Ability to work remotely (anywhere between east coast of the Americas to European timezones)…
…or onsite if you want to (Copenhagen, London, Berlin, Stockholm, Madrid)
Catered lunch in our offices
25 days of annual holidays, on top of the standardised festive and bank-related ones, of course
Great parental leave: 100% paid, 24 weeks for mums & 8 weeks for dads
Loads of weird and wonderful niche communities to join in the company
Once a quarter – in any normal year – our entire company gets together at a team camp.
Continual learning and development opportunities
Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo. Today we are a 500+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in once a quarter for team camps.

Things to look up about us

Sometimes, we win awards ? ?
If you want to know how we hire company-wide, there's a post on our blog.
Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube ??
Check out what we think about the realities of working remotely on our blog.
No one says it quite like our customers. Hear what they have to say this week on Trustpilot.
Also, check out Glassdoor if you'd like to hear about us from other people.

PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone ?

When you submit the application the personal data in your application will be collected by Pleo as a data controller. Your personal data will be processed for the purposes of managing Pleo’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider engaged by Pleo to help manage its recruitment and hiring process. For more information about how Pleo processes personal data and information about your rights etc, please see Pleo’s Privacy Policy (link to: https://pleo.io/legal-terms/latest/privacy-policy/pleo-privacy-policy-en.pdf).

By submitting your application, you consent to Pleo processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you, in case Pleo would like to contact you regarding future job openings.

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UX Writer Lead