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We’re looking for a UI/UX Copywriter to help us build for the financial back office for therapists. This role will focus primarily content and content strategy for the Heard product
Position Type: Full-Time
Location: San Francisco, CA / Remote (USA)
? About Heard
Heard's (https://joinheard.com/) mission is to help therapists with their businesses.
By helping them take care of all their business needs — accounting, taxes, bookkeeping & more, we create a world where therapists can focus on the thing they know best: helping their clients.
Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.
Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform.
Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners.
Our Values
- ?Focus on the customer
- ? Psychological safety always
- ?️ Go the extra mile, together
- ? Be relentlessly curious
- ?100% ownership
? About You
- 4+ years experience working as a UI/UX Writer, Product Copywriter, Content Editor
- You should demonstrate a high level of craft, and be adaptable and resourceful in improving our product experience
- You should have experience writing and editing — specifically within a product
- You are a passionate advocate for our customers, and seek to understand the minutiae and nuances of the customers we serve. This is reflected in the work that you do.
- You are a great translator of complex ideas into simple, intuitive words. . You recognize the importance of customer empathy and customer education when it comes to crafting great product copy
- You should be comfortable working on ambiguous problems, and can break down problems with a cross-functional team
- You are self driven and action-oriented, and are able to manage your time and prioritize projects based on business goals
- You have experience working collaboratively with various stakeholders.
? About the Role
- You will serve as the voice of customer within the Heard product — you will participate and engage in customer conversations on a weekly basis, and become a fierce advocate for our customers
- We expect you to use your knowledge of the customer, user research, and other insights at your disposable to create measurable impact for the Heard product experience
- You will craft clear, consistent and concise content across various product touch points
- You will collaborate with Product and Customer teams to influence decisions in the product that will improve our customer’s experience
- As the first full time UI/UX copywriter, you will create and build content frameworks, product narratives, and other deliverables towards our overall content strategy
- You'll grow with the company — whether as a manager or an individual contributor, we'll invest in you
- We're 100% serious about making Heard the best place you'll ever work at
Benefits
- Market salary and equity — and flexibility to choose distribution.
- Unlimited PTO
- 401k
- Healthcare and dental
- Mental Wellness Stipend
- Remote Work Stipend
- Our mission of helping therapists does not resonate with you
- You desire a consistent 9-5 job.
- You prefer highly structured, well-defined environments
- You’re uncomfortable with ambiguity or “being the first” in figuring something out
We want you to love the work that you do, the team that you’re working with, the environment that you’re working in. It is often hard to tell from a job description what working at a company is like, but some reasons why Heard may not be a good fit for you:
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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