What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the UX Writer position?

The suggested salary for this position is $127,511-$185,900*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

UX Writer job at Alpha

Alpha Medical is seeking a UX Writer/Content Strategist with a passion for patient advocacy and improving the way people access healthcare today. The UX Writer/Content Strategist will work collaboratively under the supervision of the Head of Experience, Design, and Research and have a strong focus on the Product and Technology teams.

As a UX Writer/Content Strategist, you will be part of a small but mighty Experience, Design, and Research team that’s focused on identifying patient communication needs and optimizing our telehealth-based communications. You will get experience working with stakeholders from various departments, aligning strategic messaging across teams and platforms, developing tone and voice standards for our products, reviewing and suggesting policy updates as compared to market trends, and other tasks as assigned.

Alpha Values:

We are mission-driven - We’re changing the paradigm of healthcare for patients who are historically underrepresented due to sex, race, gender, language, economic status, location, disability, and other diverse backgrounds. We empower our Primary Care Providers with a foundation in women’s health to administer patient-centered care throughout a woman’s lifespan.

We put patients first - We prioritize what’s best for our patients, not what’s easier or more profitable. We do whatever it takes to provide excellent care and empower patients to take control of their health.

One team, One Dream - We work together as a team to bring to life our vision of a more just healthcare system. We trust each other, and communicate openly and honestly. We give credit where it is due, provide opportunities for employee growth and development, assume good intentions, and celebrate our wins as a team.

Diversity is at our core - Alpha exists to bring a more accessible, equitable system to care for the whole woman regardless of age, income, and location. We are inclusive, and welcoming, and value different perspectives.

We are data-driven - Alphanauts love data and value facts over opinions. We use evidence-based science to highlight the clinical value of our mission.

We are proactive and positive - Alphanauts learn by doing and they address challenges without waiting or worrying about their scope. We are pragmatic and value progress over perfection. We are optimistic and believe in the power of positivity.

Key areas of ownership that you will drive forward for the organization personally, and collaborating cross-functionally

As a UX Writer/Content Strategist, you will define the tone and voice of Alpha Medical products by ensuring consistency across our products and platform and creating content that is conversational, human-first, and accessible. The UX Writer works collaboratively with our product, technology, marketing, operations, and experience teams to design telehealth experiences that satisfy user goals and exceed expectations.
Create new product copy, review and update current product copy, and provide contextual information in complex user scenarios. Partner with researchers to collect user feedback and conduct tests to optimize and segmentize product content. Create intuitive copy and microcopy that helps both first-time and experienced users navigate with ease through digital products, including menus, definitions, buttons, labels, chatbots, and error messages.
This position requires a deep understanding of best practices in healthcare writing, user-centered design, user experience, information design, interaction design, journey mapping, and specific audience targeting in voice and design. Your informed recommendations and content strategies will leverage best practices, user feedback, brand direction and research results to develop intelligent and impactful messaging, content standards, and audience-defined design.

You should bring expertise in these areas and can help to uplevel the team in…

Bachelor's degree in English, Communications, Journalism, Marketing, or a similar focus
Proven experience in UX Writing/Content Strategy specifically in Healthcare, with a strong portfolio of written work that shows business impact and results
Proficient in design software and communication tools, as well as process planning tools, such as Jira, Figma, and Blaze (or similar tools)Excellent written and verbal communication skills, comfortable explaining challenging concepts in “layman’s terms”, and a proven ability to successfully present projects and status reports to management
Proven track record of collaborating effectively with cross-functional teams n an Agile/Scrum environment
Experience writing mobile microcopy and transactional messaging, and working across an omni-channel approach, including emails, text messages, push notifications, and web experiences

30 Day View: Learning & Immediate Impact

Intro: Meet with Product, Design, Marketing, Technology, QI, and Legal
Evaluate Alpha’s platforms, understanding both the patient-facing and the clinician/support interfaces
Begin end-to-end product/tech content audit
Work with marketing to understand the tone and voice of the Alpha brand
Work with design team to understand design system and style guide
Understand the patient journey, the provider journey, and the support team journey

60 Day View: Process Improvement

Define key KPIs for the UX Writer/Content Strategist function and begin measurement
Identify opportunities for improvement by mapping our patient journey throughout all products and services
Begin rewrite of dot phrases and FAQs
Begin content strategy to create a cohesive product narrative
Collaborate with product, tech and design teams to create new products and enhancements
Participate in bi-weekly design system and style guide collaboration meetings
Deeply understand our patients and their needs through participation in user research and competitive research

90 Day View: Scaling processes and innovation

Begin content strategy for care team-facing web communications
Begin to write for marketing, community, and partnership touch points (marketing emails, landing pages, newsletters, blogs, social media, online advertising, help center, training etc.)
Create future state strategies for content creation and maintenance
Collaborate on product planning, with an emphasis on audience voice
Collaborating with senior leadership to define and develop the product roadmap
Develop audience-specific strategies for content, determine by product area
Begin strategies around portal content, b2b content designs, and collaborative partnership content

Perks

Competitive salary
Equity Grant
Working Remotely
Vacation Time Off
Health, dental, and vision
401k retirement savings plan with company matching
Free Alpha Membership
Being a part of a collaborative team that is actively increasing affordable access to healthcare for all persons

Alpha Medical Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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UX Writer