ABOUT THE TEAM
Since 2015, Revolut has introduced over 20 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut.
We approachat Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.
Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families.
About the UX Research Function
It is our mission to improve understanding of users and guide product development based on evidence. Revolut is looking for someone who can jumpstart and grow our research team. This is a great opportunity to create a high impact for our organization. Be a part of building world-class products that help our users improve their financial lives!
What you’ll be doing
Design and conduct studies across key Revolut product areas -- independently and in conjunction with other researchers.
You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful.
Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
What you’ll need
Experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviews
Extraordinary organizational skills and meticulous eye for detail
Strong listening and analytical skills; proactive troubleshooter
Team player with excellent written & verbal communication skills
Experience using Qualtrics or an equivalent softwareExperience conducting qualitative research in applied research settings, ideally within a Product organization
Experience with behavioral data analysis, designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods
Experience with research participant recruitment and management practices
Design thinking, visual communication, information design, or wireframing skills
A B.S., M.S., or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field
Nice to Have
Experience working with a fast paced product cycle and meeting tight deadlines.
Experience with financial products.
Working on a global team and conducting research for multiple countries.
Skills that will help you in this role:
UX Research Methodologies
Communication And Presentation
Extraordinary organisational skills and meticulous eye for detail
Team player with excellent written & verbal communication skillsDesign thinking, visual communication, information design, or wireframing skills