UX Researcher, Marketplace Strategy and Services

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?

We are looking for a UX Researcher to join Etsy’s Marketplace Strategy and Services team. As a UX Researcher, your work will range from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas. You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer! This role is unique as it is not embedded but cross-departmental and requires movement across Marketplace Strategy and Services teams. You will work in rotations with a variety of teams and partners including product managers, designers, engineers, analysts, and marketers. Do you find joy in delivering insights that drive decisions for a business? If so, this could be the perfect match!

This is a full-time position reporting to a Senior Research Manager, and the base salary range will be 101,000 - 132,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Candidates living within commutable distance of the Brooklyn Hub, may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

The work of the Marketplace Strategy and Services team strives to inspire customer trust in our marketplace. The team encompasses four key functional aspects of the Etsy marketplace: Payments, Fulfillment, Member Services and Trust & Safety experiences. 

What does the day-to-day look like?

• Partner with product managers, designers, engineers, analysts, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
• Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
• Conduct remote and on-site user research studies with Etsy buyers and sellers
• Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
• Manage third-party research vendors (e.g., research agencies, moderators) as necessary
• Promote proven user research methodologies across the company
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Can demonstrate an in-depth understanding of a range of user research methods and an understanding of modern trends in Web and app design
• Have approximately 2+ years experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
• Experience conducting research at different parts of the product development process, from discovery to delivery
• You are comfortable with the logistical challenges and workflows of recruiting for research
• You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
• You are ambitious, meticulous, and able to manage multiple projects at a time
• Bonus: Experience with e-Commerce, SQL, Qualtrics, remote testing tools, or experiment design

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
 

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.