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WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT WE'RE LOOKING FOR
The research team at Braze is looking for an intern who will work alongside a UX researcher embedded within cross-functional product teams. You will be expected to be an active contributor to our growing UX research practice. Throughout the 3-month long internship, you will receive support and training while contributing to projects and features that will directly impact our customers.
WHO YOU ARE
- Just getting started in your UX Research career (maybe transitioning from an adjacent profession) AND/OR a recent graduate of a Master’s or Ph.D. degree in Social Science, Cognitive/Behavioral Science, Human-Centered Design or related field
- Experience/basic proficiency in qualitative and quantitative methods (interviews, usability testing, contextual inquiry, surveys)
- A meticulous eye for detail and a strong ability to stay organized across projects
- Solid communication, presentation, interpersonal, and analytical skills
- Empathy, curiosity, and drive for understanding people and their needs
*You do not need to meet all requirements of the job description to apply!
Bonus Points
- Knowledge of statistics Software or programming languages, e.g. SPSS, Looker, R
- Experience working in SaaS or startup environment
- Prior work or internship experience in UX research
- Research materials for submission demonstrating independently led research case study; can be part of previous work/internship, coursework, or a side-project
WHAT YOU'LL DO
- Work alongside UX Researchers and cross-functional product team members to learn about the product development process at Braze
- Support end-to-end UX research projects: from defining goals and objectives, developing interview guides or questionnaires, conducting fieldwork, analyzing results, and sharing insights with stakeholders
- Recruit users to studies and drive initiatives aimed at enhancing our processes
- Collaborate cross-functionally with departments such as Product Analytics, Customer Success, Sales, Support, and Marketing as needed
APPLICATIONS
- Cover letters are highly encouraged for this position - let us know what excites you about UX research and the opportunity to intern at Braze
- If you have a portfolio or case study, be sure to submit that too
- We are open to interns throughout Spring/Summer 2022 but give preference to candidates with earlier start dates. Please state your availability in your application.
*Please note that some of the benefits listed below do not apply to internships
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.
If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Internship contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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